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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 214005541
Report Date: 09/26/2025
Date Signed: 09/26/2025 01:32:27 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/22/2025 and conducted by Evaluator Nathan Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20250722101751
FACILITY NAME:SANTOS, CLEUDES O.FACILITY NUMBER:
214005541
ADMINISTRATOR:SANTOS, CLEUDES O.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(415) 318-0504
CITY:KENTFIELDSTATE: CAZIP CODE:
94904
CAPACITY:14CENSUS: 5DATE:
09/26/2025
UNANNOUNCEDTIME BEGAN:
12:55 PM
MET WITH:Cleudes SantosTIME COMPLETED:
02:00 PM
ALLEGATION(S):
1
2
3
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5
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7
8
9
Provider did not obtain landlord consent to operate.
Provider does not provide a safe play area for daycare children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 26, 2025, Licensing Program Analysts (LPAs) Tran and Garcia conducted a subsequent complaint inspection in response to the above complaint allegations. LPAs met with Licensee, Cleudes Santos and explained purpose of inspection. Present during the visit are 3 infant children and 2 preschool aged children in care, with one helper and the licensee.

During the course of the investigation, interviews were conducted and relevant documents were gathered. Based on the interviews and relevant documents, there was no sufficient evidence to prove the above allegations. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is Unsubstantiated.

Exit interview was conducted with Licensee, Cleudes Santos.
Report and Notice of Site Visit was provided.
Notice of Site Visit will be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Nathan Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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