214005722-10-13-2026-05-CC-AZEA-DYZTN6-20261019145210

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 214005722
Report Date: 10/13/2026
Date Signed: 10/13/2026 11:15:40 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2026 and conducted by Evaluator Jaclyn Naves

COMPLAINT CONTROL NUMBER: 05-CC-20260720081740

FACILITY NAME:	BATRES ORTEGA, KATHIA		FACILITY NUMBER:	214005722
ADMINISTRATOR:	BATRES ORTEGA, KATHIA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(415) 855-5493
CITY:	SAN RAFAEL	STATE: CA	ZIP CODE:	94901
CAPACITY:	14	CENSUS: 5	DATE:	10/13/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Kathia Batres Ortega		TIME COMPLETED:	11:40 AM

ALLEGATION(S):

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Licensee did not allow the child’s authorized representative to enter the facility

Licensee did not provide reasonable accommodations to child in care

Licensee did not meet the child’s toileting care needs

INVESTIGATION FINDINGS:

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On October 13, 2026, Licensing Program Analysts (LPAs) Naves and Van conducted an unannounced inspection to finalize this complaint and deliver the findings to the Facility . LPAs met with the licensee, Kathia Batres Ortega. The purpose of the inspection was explained, and entry to the facility was granted. The licensee and a helper supervised 5 children today 2 infants and 3 preschool age.
Staff and parents were interviewed during the investigation, and all relevant documents were obtained and reviewed. As per the information available, there was inadequate evidence to support any claims of, Licensee did not allow the child’s authorized representative to enter the facility,Licensee did not provide reasonable accommodations to child in care and, Licensee did not meet the child’s toileting care needs.The Department has investigated the allegations mentioned above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegations are Unsubstantiated.
A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the licensee Kathia Batres Ortega.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jaclyn Naves
LICENSING EVALUATOR SIGNATURE:	DATE: 10/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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