<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 214700008
Report Date: 04/16/2025
Date Signed: 04/28/2025 10:17:51 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/13/2025 and conducted by Evaluator Ruben Perez
COMPLAINT CONTROL NUMBER: 47-HC-20250213113637
FACILITY NAME:FIRST LIGHT HOME CARE OF MARIN COUNTYFACILITY NUMBER:
214700008
ADMINISTRATOR:MARK PARETCHANFACILITY TYPE:
300
ADDRESS:4340 REDWOOD HIGHWAY,STE.F-130TELEPHONE:
(415) 521-5860
CITY:SAN RAFAELSTATE: CAZIP CODE:
94903
CAPACITY:CENSUS: DATE:
04/16/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:TIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Home Care Organization did not provide service(s) to client as contracted.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 4/16/2025, Enforcement Analyst (EA) Ruben Perez conducted an on-site visit at the business address for First Light Home Care of Marin County. Upon arrival, EA Perez introduced himself and was greeted by Mark Paretchan. EA Perez explained the purpose of the visit, which was to investigate the complaint allegation(s). During the visit, EA Perez interviewed Mark regarding the company’s onboarding procedures for caregivers, including background checks and registration on the Home Care Aide (HCA) Registry. He also reviewed caregiver personnel files and scheduling documents to verify compliance with licensing requirements. Additionally, EA Perez interviewed the agency designee regarding their policy for addressing missed caregiver shifts. The designee provided several documents, including the client service agreement—which outlined procedures for service interruptions—the employee handbook detailing attendance and punctuality expectations, and an email exchange between the client’s wife and the HCO confirming her decision to terminate services.

Based on observations, document review, and interviews, EA Perez determined there was insufficient evidence to support the complaint allegation(s). Therefore, the allegation(s) are deemed UNSUBSTANTIATED. EA Perez concluded the visit with an exit interview and provided the agency with a copy of the HCS 9099 investigation report and information regarding appeal rights.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Ruben Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 1