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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 216803577
Report Date: 07/07/2026
Date Signed: 07/07/2026 02:15:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2026 and conducted by Evaluator Christi Coppo
COMPLAINT CONTROL NUMBER: 21-AS-20260702122732
FACILITY NAME:WALDO HOUSEFACILITY NUMBER:
216803577
ADMINISTRATOR:LOTT, SHERIFACILITY TYPE:
735
ADDRESS:55 WALDO COURTTELEPHONE:
(415) 271-3304
CITY:SAUSALITOSTATE: CAZIP CODE:
94965
CAPACITY:5CENSUS: 5DATE:
07/07/2026
UNANNOUNCEDTIME BEGAN:
09:41 AM
MET WITH:Sheri Lott, AdminstratorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff behavior poses a risk to the clients while in care.
Staff did not prevent a client from causing harm to other clients.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Christi Coppo arrived at this facility unannounced, to open an investigation into the above allegations. LPA met with Sheri Lott, Administrator

Complaint alleges staff behavior poses a risk to the clients while in care. Complainant states that staff purposely escalate residents’ aggressive or violent behavior and that staff smoke and smell like marijuana. During investigation, LPA conducted interviews. Five (5) out of five (5) staff report never having observed any staff purposely escalate residents’ aggressive or violent behavior. Four (4) out of five (5) staff report never having witnessed any staff smoking or smelling like marijuana. Additionally, five (5) out of five (5) staff report never having observed staff yelling at residents or leaving the facility while on shift, other than for a break or to make a phone call. Complaint alleges staff did not prevent a client from causing harm to other clients. During investigation, LPA interviewed Administrator. Per Administrator, facility does not use

Continued on 9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Christi Coppo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20260702122732
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: WALDO HOUSE
FACILITY NUMBER: 216803577
VISIT DATE: 07/07/2026
NARRATIVE
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Continued from 9099...

restraints but ensure all staff are CPI trained (nonviolent crisis and prevention and intervention). Additionally, five (5) out of five (5) staff report never having used restraint to de-escalate or intervene in resident aggressive or violent behavior. All staff interviewed report that de-escalation is done by walking away. The targeted staff walks away and stays out of the line of sight of the resident having the behavior and the other staff on duty tries to redirect and help calm them down. At no time are restraints used. So, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Christi Coppo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2