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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 216803904
Report Date: 06/17/2021
Date Signed: 06/17/2021 04:21:18 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2021 and conducted by Evaluator Carla Fernandes-Goes
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20210310171803
FACILITY NAME:OAKMONT OF NOVATOFACILITY NUMBER:
216803904
ADMINISTRATOR:RIVERA, MELONFACILITY TYPE:
740
ADDRESS:1465 S NOVATO BLVDTELEPHONE:
(628) 215-1200
CITY:NOVATOSTATE: CAZIP CODE:
94947
CAPACITY:118CENSUS: 93DATE:
06/17/2021
UNANNOUNCEDTIME BEGAN:
03:45 PM
MET WITH:Jeff Cave - Regional Executive Director Specialist TIME COMPLETED:
04:20 PM
ALLEGATION(S):
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Facility retained a resident with a prohibited condition.

Facility failed to seek timely medical.
INVESTIGATION FINDINGS:
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The Department IB (Investigation Bureau) conducted a complaint investigation regarding the allegation listed above. Licensing Program Analyst Fernandes-Goes arrived unannounced for the purpose of closing the investigation and met with Jeff Cave - Regional Executive Director Specialist

On 3/12/2021 at 15:30 hours, LPA Fernandes-Goes contacted Jeff Cave - Regional Executive Director Specialist at the facility to virtually open the complaint investigation and request documentation needed for resident R1. IB Martinez on 3/26/2021 arrived at the facility to acquire additional documentation for resident R1. In addition, the Department subpoena and obtained medical records from Kaiser Permanent and Suncrest Home Health & Hospice for resident R1, death certificate, and additional notes with documentation needed from the facility were also acquired. Continue LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Bethany MoellersTELEPHONE: (707) 588-5040
LICENSING EVALUATOR NAME: Carla Fernandes-GoesTELEPHONE: 707-588-5026
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 21-AS-20210310171803
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
FACILITY NAME: OAKMONT OF NOVATO
FACILITY NUMBER: 216803904
VISIT DATE: 06/17/2021
NARRATIVE
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According to interviews conducted of 8 staff, 3 residents, resident’s R1 family member and documentation reviewed by IB investigator, the Department learned that on 2/4/2021 facility staff reported that “wound looked like a pimple” and by 2/10/2021 resident R1 had an open wound. On 2/10/2021 at approximately 05:02 hours, facility staff submitted physician’s fax report that stated “’Resident R1’ has an open wound on her lower right buttock’s cheek. The wound is the size of two quarters placed next to each other. The area around the wound is faded light purple and has peeling skin. The wound is red around the edges and the inside is white. There is a black spot on the actual wound. ‘Resident R1’ is not complaining of pain, but the area around the wound is hard.”; physician didn’t reply to fax report. (copy of documentation & pic on file) On 2/12/2021, facility submitted a physician’s fax report with information pertaining to resident R1 informing physician that open wound is getting worse. (copy on file) On 2/16/2021, physician replied by fax with referral to Home Health. By 3/2/2021 facility had a referral for Home Health which had not visited to perform wound care. As per facility staff and documentation, resident’s R1 by 3/2/2021 resident R1 wound “is big and smelling bad… the resident needs urgent care.” (copies on file)

Facility didn’t send resident R1 out to the hospital until 3/3/2021 at approximately 15:00 hours due to a fall. (copy of incident report on file) Resident R1 returned to facility at approximately 20:30 hours and was admitted to Suncrest Home Health and Hospice on 3/4/2021. Since facility staff noticed that wound opened up and was identified as black per staff there was approximately 22 days. Facility staff reported to facility and documented the development of a wound since 1/28/2021. As per Kaiser permanent ER medical records, doctor that examined resident R1 determined that “on right buttock was a large, very foul-smelling ulceration with surrounding erythema. The ulcer was covered in a black eschar (which is a thick, dry, and black necrotic tissue) and boggy to the touch.” When resident was further examined, medical records stated that “there was a cant drainage on the pad under resident R1 when she was rolled. (copy of documentation on file)

Continue LIC 9099-C
SUPERVISOR'S NAME: Bethany MoellersTELEPHONE: (707) 588-5040
LICENSING EVALUATOR NAME: Carla Fernandes-GoesTELEPHONE: 707-588-5026
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 21-AS-20210310171803
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928

FACILITY NAME: OAKMONT OF NOVATO
FACILITY NUMBER: 216803904
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/17/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/18/2021
Section Cited
CCR
87465(g)
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87465(g)Incidental Medical and Dental Care Services.This requirement isn't met as evidenced by: **Based on docs review & interviews facility didn't comply w/reg above on 1of1 resident which poses an
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Facility agrees to submit a plan and procedure regarding residents needing medical attention on different situations and steps of how medical attention will be provided. Facility to submit plan and procedure to
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immediately Health & Safety risk to resident in care.Staff reported to facility on 2/4/21"wound like a pimple" no medical attention was provided;3/3/21 "Doctor'
discussed progression infection to sepsis and death from sepsis."
(copies on file)
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CCL by POC 6/18/2021. In addition, facility to submit proof of staff training on precedure and how to provide medical attention after Department approval - by 7/2/21 - sign in sheet + staff names, trainer, date of training.
Type A
06/18/2021
Section Cited
CCR
87615(a)
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87615(a)Prohibited Health Conditions-This requirement is not met as evidenced by:Based on docs reviewed & interviews facility didn't comply w/reg above on 1of1 resident w/a prhibited condition which poses an immediately
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Licensee to ensure that residents with prohibited health conditions shall not be admitted or retained. Licensee to provide a written plan indicating how facility will ensure complaince with this Title 22 Regulation by POC date of
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Health & safety risk o residents in care.Facility kept resident R1 in care with "large, very foul-smelling ulceration with surrounding erythema. The ulcer was covered in a black eschar and boggy to the touch." (on file)
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6/18/2021. In addition, facility will provide caregivers, med techs, and supervisors w/ Prohibited Health Conditions training.Sign in sheet + staff names, trainer, date of training, & topics covered to be submitted by 7/2/2021..
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Bethany MoellersTELEPHONE: (707) 588-5040
LICENSING EVALUATOR NAME: Carla Fernandes-GoesTELEPHONE: 707-588-5026
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 21-AS-20210310171803
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
FACILITY NAME: OAKMONT OF NOVATO
FACILITY NUMBER: 216803904
VISIT DATE: 06/17/2021
NARRATIVE
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Records also state that ‘Doctor contacted and spoke with ‘family member’ about the severity of ‘resident’s illness/surgical need for treatment and likely prolonged and difficult recovery should surgery be pursued. ‘Family member’ elected to continue comfort-based treatment for ‘resident R1’ versus surgical intervention. ‘Doctor’ discussed the likely progression of the infection to sepsis and death from sepsis. In response, ‘family member’ will pursue hospice instead of surgery”. Resident died on 3/30/2021 at the facility according with death certificate and death report for resident R1 has been submitted 4/6/2021.

In the case of resident R1, at this time facility did retain a resident with a prohibited condition and failed to seek timely medical. (see copies of documentation, interviews, picture, confidential name list, LIC 809-D, & Civil Penalty)

According with complaint allegations "Facility retained a resident with a prohibited condition.” and “Facility failed to seek timely medical.” there were related observations made during visit. Based on LPAs' observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

In addition, meeting has been schedule for July 02, 2021 at 1:30 PM to discuss areas of concern and non-compliance.

Continue LIC 9099-C
SUPERVISOR'S NAME: Bethany MoellersTELEPHONE: (707) 588-5040
LICENSING EVALUATOR NAME: Carla Fernandes-GoesTELEPHONE: 707-588-5026
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 21-AS-20210310171803
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
FACILITY NAME: OAKMONT OF NOVATO
FACILITY NUMBER: 216803904
VISIT DATE: 06/17/2021
NARRATIVE
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Civil Penalties are also being assessed in the amount of $500 due to zero tolerance citation issued.

*****Total Civil Penalties issued today in the amount of $500.00.

The licensee was informed that additional civil penalties are under review by the Department per Health and Safety Code 1569.49 (f).

Appeal of Rights Given.

The following deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.
SUPERVISOR'S NAME: Bethany MoellersTELEPHONE: (707) 588-5040
LICENSING EVALUATOR NAME: Carla Fernandes-GoesTELEPHONE: 707-588-5026
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2021
LIC9099 (FAS) - (06/04)
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