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25 | At approximiately 1:00PM, Licensing Program Analyst (LPA) Felias arrived unannounced to conduct a Case Management - Deficiencies Visit and met with Health and Wellness Director, Mildred Santos. Corporate Director of Operations, Scott Bissey, was available by telephone.
During the course of the Complaint Investigation dated for 01/04/2024, LPA conducted interviews. LPA learned that a resident went to the hospital with another resident's confidential medical paperwork. This incident was not reported to Community Care Licensing (CCL) and was not documented on an LIC 624/Unusual Incident Report Form (This deficiency has been cited, see LIC809D, Regulation 87211).
Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Exit interview conducted. Plan of Corrections reviewed and developed with Health and Wellness Director and Corporate Director of Operations. Copy of report, LIC809D, Plan of Corrections, and Appeal Rights discussed and provided to Health and Wellness Director. Signature on form confirms receipt of documents. |