216804066-7-24-2026-21-AS-KMOA-DWNNFS-20260805102557

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 216804066
Report Date: 07/23/2026
Date Signed: 07/24/2026 10:08:49 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2026 and conducted by Evaluator Anthony Loera

COMPLAINT CONTROL NUMBER: 21-AS-20260423140001

FACILITY NAME:	BLUFFS AT HAMILTON HILL, THE		FACILITY NUMBER:	216804066
ADMINISTRATOR:	RIVERA, MELON		FACILITY TYPE:	740
ADDRESS:	1 HAMILTON HILL DRIVE		TELEPHONE:	(415) 889-8026
CITY:	NOVATO	STATE: CA	ZIP CODE:	94949
CAPACITY:	95	CENSUS: 86	DATE:	07/23/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Executive Director, Corey Cruppi		TIME COMPLETED:	04:55 PM

ALLEGATION(S):

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Staff member worked while under the influence of alcohol, impairing their ability to provide adequate care and supervision, which poses a risk to residents in care

Staff member sleeps at the facility while on shift

INVESTIGATION FINDINGS:

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On 07/23/2026, Licensing Program Analyst (LPA) Loera conducted an unannounced visit for the purpose of delivering complaint findings. LPA arrived and met with Executive Director, Corey Cruppi. During the course of the investigation, LPA reviewed records, conducted interviews, and made observations.

Compliant alleges staff member worked while under the influence of alcohol, impairing their ability to provide adequate care and supervision, which poses a risk to residents in care. Interviews conducted with 6 out of 7 staff stated they are not aware of any staff coming into work under the influence of alcohol. LPA was unable to get in contact with 1 out of 7 staff and left multiple messages with no response.

Complaint alleges staff member sleeps at the facility while on shift. Interviews conducted with 6 out of 7 staff stated they have not seen any staff member sleeping during NOC shift. LPA was unable to get in contact with 1 out of 7 staff and left multiple messages with no response.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Anthony Loera
LICENSING EVALUATOR SIGNATURE:	DATE: 07/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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