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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 233009652
Report Date: 05/05/2026
Date Signed: 05/05/2026 06:09:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2026 and conducted by Evaluator Robert Maciel
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20260210102640
FACILITY NAME:POLLIWOG PLAYSCHOOLFACILITY NUMBER:
233009652
ADMINISTRATOR:RICCA, WANDAFACILITY TYPE:
850
ADDRESS:19201 DEL MAR DRIVETELEPHONE:
(707) 961-0874
CITY:FORT BRAGGSTATE: CAZIP CODE:
95437
CAPACITY:45CENSUS: 35DATE:
05/05/2026
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Wanda RiccaTIME COMPLETED:
02:46 PM
ALLEGATION(S):
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9
Uncleared individuals are providing care and supervision
INVESTIGATION FINDINGS:
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An unannounced complaint investigation visit was made to the facility today by Licensing Program Analyst (LPA) Robert Maciel-Kashima to deliver findings for the above allegation and met with Director Wanda Ricca (D1). It was alleged that uncleared individuals are providing care and supervision.

During today’s visit, LPA interviewed staff and children and observed 35 children in care.
During the course of the investigation, LPA made interviewed staff (D1, S1-S8), adults/parents (RP, A2, A3, A5-A7, A10, A11), and children (C1-C6) from 4/1/26 to 5/5/26. During an interview with D1 on 4/16/26, D1 stated that an adult (RP) volunteered at the facility about 4 years prior and filed papers in the office for a total of 8 hours over two days in the afternoon. D1 stated that the volunteer didn't have access to the children in care, stayed in the office the whole time, and was escorted into and out the building, however, RP stated during an interview on 5/1/26, that they were not volunteering, but were employed at the facility. During interviews with staff on 4/16/26 and 5/5/26, S1-S7 stated that they have not worked with anyone by the name of the volunteer.
Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 01-CC-20260210102640
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: POLLIWOG PLAYSCHOOL
FACILITY NUMBER: 233009652
VISIT DATE: 05/05/2026
NARRATIVE
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During interviews with parents from 4/27/26 to 5/1/26, A3, A5-A7, and A10 stated that they haven’t seen any adults at the facility that they didn't recognize as staff or other parents.
Interviews with children (C1-C6) on 5/5/26 did not corroborate the allegation.

Based on interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that an alleged violation occurred, therefore the allegation is unsubstantiated.
This report was reviewed and discussed with Director, Wanda Ricca. Appeal Rights were provided.
A notice of site visit was given to licensee and must remain posted for 30 days.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4