<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 233009652
Report Date: 07/29/2026
Date Signed: 07/29/2026 02:45:55 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2026 and conducted by Evaluator Robert Maciel
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20260504134347
FACILITY NAME:POLLIWOG PLAYSCHOOLFACILITY NUMBER:
233009652
ADMINISTRATOR:RICCA, WANDAFACILITY TYPE:
850
ADDRESS:19201 DEL MAR DRIVETELEPHONE:
(707) 961-0874
CITY:FORT BRAGGSTATE: CAZIP CODE:
95437
CAPACITY:45CENSUS: 28DATE:
07/29/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Wanda RiccaTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not ensure day care child had vaccinations.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 7/29/26, Licensing Program Analyst (LPA) Robert Maciel-Kashima made an unannounced complaint investigation visit for the purpose of delivering findings for the above allegation and met with Licensee Wanda Ricca. It was alleged that staff did not ensure children had vaccinations.

During today's visit, LPA observed 28 children in care. During the course of the investigation, LPA interviewed Licensee on 5/5/26 who stated that there is a child (C9) who attends the facility who does not have complete immunization records.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2026 and conducted by Evaluator Robert Maciel
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20260504134347

FACILITY NAME:POLLIWOG PLAYSCHOOLFACILITY NUMBER:
233009652
ADMINISTRATOR:RICCA, WANDAFACILITY TYPE:
850
ADDRESS:19201 DEL MAR DRIVETELEPHONE:
(707) 961-0874
CITY:FORT BRAGGSTATE:CAZIP CODE:
95437
CAPACITY:45CENSUS: 27DATE:
07/29/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Wanda RiccaTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are using inappropriate forms of punishment for day care children.
Staff spit on day care child.
Staff inappropriately restrains day care children.
Staff did not prevent day care child from engaging in inappropriate behaviors.
Staff are forcing day care child to use the restroom.
Staff screamed at day care child.
Staff pushed day care child.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 7/29/26, Licensing Program Analyst (LPA) Robert Maciel-Kashima made an unannounced complaint investigation visit for the purpose of delivering findings for the above allegation and met with Licensee Wanda Ricca. It was alleged that staff are using inappropriate forms of punishment for day care children, specifically using the facility's laundry room to isolate children and depriving children who have had accidents a change of clothes as punishment. It was also alleged that staff had spit on a day care child, staff inappropriately restrained day care children, staff did not prevent day care children from engaging in inappropriate behaviors, staff are forcing a day care child to use the restroom, staff screamed at a day care child, specifically the Licensee towards a child being helped with toileting, and staff pushed a day care child.

During today's visit, LPA observed 28 children in care. During the course of the investigation, LPA interviewed the Licensee, staff (S1-S8), parents (P1-P5), and children (C1-C6) between 4/27/26 and 7/29/26.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 01-CC-20260504134347
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: POLLIWOG PLAYSCHOOL
FACILITY NUMBER: 233009652
VISIT DATE: 07/29/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Continued from LIC9099-A

Interviews with staff did not corroborate the allegation of staff using inappropriate forms of punishment, with S1, S2, S4, S5, S7, and S8 stating that the laundry room is used as a room for timeouts but the children are always under staff supervision and all staff stating that when children have accidents, they change into spare clothes that are provided from home and if they run out, the facility has spare clothes that they can borrow. S1, and S4 stated that there have been incidents where children have had to wait for a change of clothes because there weren't any more clothes from home and the facility didn't have any more spare clothes ready but did eventually get clothing to change into. During visits on 5/5/26, 7/16/26, and 7/29/26, LPA observed that the laundry room did not contain anything that would pose a risk to the health and safety of children.
Interviews with staff did not corroborate the allegation of staff spitting on a child, with S1, S2, S4, S5, S6, and S8 stating that they had never observed or heard of any incident in which a staff member spat on a child.
Interviews with staff did not corroborate the allegation of staff inappropriately restraining children with S2 and S6 stating that they've never seen any staff restrain children and S1, S3, and S5 stating that when children are sitting in a chair in timeout, staff will lay their arms over the child's lap to discourage them from leaving but not with any force, only to remind them to stay seated during the timeout.
Interviews with staff did not corroborate the allegation of staff not preventing children from engaging in inappropriate behaviors with S1, S2, S4, S5, S6, and S8 stating that they feel that staff are familiar enough with the children to prevent incidents from occurring between them.
Interviews with staff did not corroborate the allegation of staff forcing a child to use the restroom, with S1, S2, S6, and S7 stating that there was a child who needed help using the toilet and would cry during the process, but was not restrained by any staff and wasn't forced to use the toilet.
Interviews with staff did not corroborate the allegation of staff screaming at a child, with S2, S4, S6, and S8 stating that they weren't aware of any incident where the Licensee or any staff yelled at the child who needed help while toileting, however S1 stated that the Licensee did raise their voice to talk to the child because she was talking over the child's crying.

Continued on LIC9099-C
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 01-CC-20260504134347
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: POLLIWOG PLAYSCHOOL
FACILITY NUMBER: 233009652
VISIT DATE: 07/29/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Continued from LIC9099-C

Interviews with staff did not corroborate the allegation of staff pushing a child, with S2, S4, S5, S6, and S8 stating that they aren't aware of any incident in which a staff member pushed a child, however, S1 stated that they had heard about an incident in which the Licensee had, in response to a child pushing another child, taken the child who pushed the other and sat them down to separate them.

Interviews with parents did not corroborate the allegations, with P1, P2, P3, P4, and P5 stating that they haven't ever observed anything concerning at the facility and have never been told anything concerning by their children that attend the facility, however P4 did express concern with how many children were present at the facility relative to the number of staff and how it would affect staff's ability to provide one on one care.

Interviews with children (C1-C6) did not corroborate the allegations, with none of the children indicating any punishments by staff apart from timeouts, however, C2 stated that children's hands are held during timeout.

Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 01-CC-20260504134347
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: POLLIWOG PLAYSCHOOL
FACILITY NUMBER: 233009652
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/28/2026
Section Cited
CCR
101220.1(a)
1
2
3
4
5
6
7
Prior to admission to a child care center, children shall be immunized against diseases as required by the California Code of Regulations, Title 17, commencing with Section 6000.

This requirement was not met as evidenced by
1
2
3
4
5
6
7
Licensee stated she is currently in the process of requesting the immunization records from C9's parents and will submit the complete records to LPA by email at robert.maciel-kashima@dss.ca.gov by 8/28/26.
8
9
10
11
12
13
14
Based on Licensee statement, a child (C9) has been attending since April 2026 without complete record of their immunizations which poses a potential health, safety, or personal rights risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5