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13 | Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to investigate the allegations listed above. LPA met with Program Support Manager, facility Janice Line, and explained the purpose of today's visit.
Regarding the allegation Staff are operating out of ratio. LPA observed approximately 5 staff supervising 21 clients, which reflects a ratio of approximately 1:4. Additional staff were present within the facility. Staffing levels observed were sufficient to meet client needs. Therefore, the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
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