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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 240404967
Report Date: 07/30/2025
Date Signed: 07/30/2025 11:28:22 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2025 and conducted by Evaluator Yesenia Fierro
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250602100324
FACILITY NAME:BEAR COUNTRY PRESCHOOL & DAY CAREFACILITY NUMBER:
240404967
ADMINISTRATOR:WOLF, REGINA R.FACILITY TYPE:
850
ADDRESS:2115 WARDROBE AVETELEPHONE:
(209) 722-2327
CITY:MERCEDSTATE: CAZIP CODE:
95341
CAPACITY:75CENSUS: 25DATE:
07/30/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Regina WolfTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff did not ensure the facility was kept free of pests.
INVESTIGATION FINDINGS:
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On 7/30/2025, Licensing Program Analyst (LPA) Yesenia Fierro arrived at the facility to conduct an unannounced complaint inspection. The purpose of the inspection was to deliver the investigation finding for the above allegation. LPA met with Licensee Regina Wolf, and a census was taken. During the course of this investigation, LPA conducted interviews with staff, conducted observations and collected pertinent information.

Regarding the allegation of staff did not ensure the facility was kept free of pests, interviews conducted revealed that mouse sightings have been observed in the kitchen and utility closets and mouse droppings have been found behind furnishings within the last couple of months. On July 11, 2025, LPA moved a shelf and found mouse droppings in one of the classrooms.

Based upon LPA's observations, and information gathered through interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.
Substantiated
Estimated Days of Completion: 60
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Yesenia Fierro
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20250602100324
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: BEAR COUNTRY PRESCHOOL & DAY CARE
FACILITY NUMBER: 240404967
VISIT DATE: 07/30/2025
NARRATIVE
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Per California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiency is being cited, please see attached (LIC 9099D)

An exit interview was conducted with Licensee, Regina Wolf. A copy of this report and Appeal Rights were provided and discussed.

A Notice of Site Visit (LIC 9213) form will be posted on the facility's parent's board and must remain posted for 30 days.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Yesenia Fierro
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 04-CC-20250602100324
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: BEAR COUNTRY PRESCHOOL & DAY CARE
FACILITY NUMBER: 240404967
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/01/2025
Section Cited
CCR
101238(a)(1)
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(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. (1) The licensee shall take measures to keep the center free of flies, other insects, and rodents.This requirement was not met as evidenced by: Based on interviews and observations
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Director Regina Wolf stated the facility will continue their contract with Clark Pest control who are scheduled for pest maintenance once a month.
Director Regina Wolf also installed 4 pest acator (rodent repelling aid) and also added 6 radent proof door sweeps plates to 6 doors.

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the facility has had an issue with rodents. facility is activily working in resolving the issue. This poses a potential risk to the health, safety, or personal rights of children.
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Director Regina Wolf stated that the facility will be deep cleaned, including
moving furnishings (shelves, bookcases, etc..) and be decluttered of unused items.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Yesenia Fierro
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3