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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 243808934
Report Date: 09/12/2022
Date Signed: 09/13/2022 03:27:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2022 and conducted by Evaluator Stefanie Galvan
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20220711164417
FACILITY NAME:BUHACH PRESCHOOL - MERCEDFACILITY NUMBER:
243808934
ADMINISTRATOR:ROBERTA HEREDIAFACILITY TYPE:
850
ADDRESS:3190 COLLINS DRTELEPHONE:
(209) 626-5741
CITY:MERCEDSTATE: CAZIP CODE:
95348
CAPACITY:135CENSUS: 74DATE:
09/12/2022
UNANNOUNCEDTIME BEGAN:
10:05 AM
MET WITH:Supervisor, Andrea MartinezTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff yells at day care child
INVESTIGATION FINDINGS:
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On 9/12/2022 an unannounced complaint visit was conducted today by Licensing Program Analyst (LPA) Stefanie Galvan. LPA toured the facility and a census was taken. LPA reviewed the above listed allegations with the licensee. The purpose of today’s visit was to close the above complaint investigation. The investigation consisted of interviews with the director, staff, parents and classroom observations. Based upon information and interviews conducted, the preponderance of the evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The investigation revealed that the staff may have yelled or yell at children while in care.
California Code of Regulations, Title 22, Division 12, Chapter 1, are being cited on the attached LIC 9099D. -- 101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.

An exit interview was conducted with Site Supervisor, Andrea Martinez. A copy of this report and appeal rights were provided. A Notice of Site Visit Form was posted on parent's board and must remain posted for 30 days.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Diana deLeon
LICENSING EVALUATOR NAME: Stefanie Galvan
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 04-CC-20220711164417
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: BUHACH PRESCHOOL - MERCED
FACILITY NUMBER: 243808934
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/12/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/19/2022
Section Cited
CCR
101223(a)(3)
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Personal Rights(3) To be free from corporal or unusual punishment, infliction of pain, humiliation...This requirement has not been met based on interviews with persons who also report that they have witnessed staff members yell(ing) and/or using loud voices at children while in care.
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Supervisor stated they will watch a training video on the California Department of Social Services website, “Children’s Personal Rights in Child Care” and write an overview of what the training was about and what the licensee learned.
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This poses a potential risk to the health, safety, and well-being of children in care.
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A staff meeting shall also be conducted and verified by attendance signatures which covers appropriate discipline and personal rights regulations. The licensee agreed to submit the overview to the LPA by the agreed due date of 9/19/2022.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Diana deLeon
LICENSING EVALUATOR NAME: Stefanie Galvan
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2