243810167-1-26-2026-04-CC-KMWS-DRLVDR-20260224152108

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 243810167
Report Date: 01/26/2026
Date Signed: 01/26/2026 01:26:38 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/06/2024 and conducted by Evaluator Martha DeHaro

PUBLIC

COMPLAINT CONTROL NUMBER: 04-CC-20241206111200

FACILITY NAME:	SAN LUIS EARLY HEAD START		FACILITY NUMBER:	243810167
ADMINISTRATOR:	MELANIE FLORES		FACILITY TYPE:	830
ADDRESS:	129 7TH STREET		TELEPHONE:	(209) 827-5691
CITY:	LOS BANOS	STATE: CA	ZIP CODE:	93635
CAPACITY:	8	CENSUS: 5	DATE:	01/26/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Melanie Flores		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Daycare child sustained multiple unexplained fractures while in care.
Facility staff did not notify daycare child's responsible party of incident.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 01/26/26, Licensing Program Analyst (LPA) Martha De Haro, conducted an unannounced complaint inspection to provide findings regarding the above allegations. LPA met with Site Supervisor Melanie Flores, toured the facility, and took a census. LPA explained and discussed the allegations and findings with Ms. Flores.

The Investigations Branch (IB) from the California Department of Social Services Community Care Licensing Division investigated the above allegations. During the course of the investigation, IB interviewed the Site Supervisor, staff at the center, the parents, medical and social services professionals, conducted facility observations, and reviewed and obtained facility, child welfare, medical, and law enforcement records.

Information obtained throughout the investigation did not produce sufficient information to meet the preponderance of evidence standard to support that a daycare child sustained multiple unexplained fractures while in care and that facility staff did not notify daycare child's responsible party of the incident.
(Continued on LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:	DATE: 01/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 04-CC-20241206111200

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: SAN LUIS EARLY HEAD START	FACILITY NUMBER: 243810167
	VISIT DATE: 01/26/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Although the above allegations may have happened or are valid, there is no preponderance to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Per California Code of Regulation Title 22 Division 12 Chapter 3, no deficiencies are being cited during today’s inspection. Exit interview conducted with Site Supervisor Melanie Flores. A copy of this report and Appeal Rights were provided and discussed with Ms. Flores. Notice of Site visit to be posted for 30 days.

SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:	DATE: 01/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2