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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 243910980
Report Date: 08/12/2026
Date Signed: 08/13/2026 10:26:22 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2026 and conducted by Evaluator Miguel Herrera
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20260616084140
FACILITY NAME:HERNANDEZ, MARIA FAMILY CHILD CAREFACILITY NUMBER:
243910980
ADMINISTRATOR:HERNANDEZ, MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(831) 588-0174
CITY:SANTA NELLASTATE: CAZIP CODE:
95322
CAPACITY:14CENSUS: 3DATE:
08/12/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Maria HernandezTIME COMPLETED:
12:55 PM
ALLEGATION(S):
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Uncleared adult living in the home.
Licensee is not adequately supervising day care children.
Licensee is allowing day care children in off limit rooms.
INVESTIGATION FINDINGS:
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On August 12, 2026, Licensing Program Analysts (LPAs) Miguel Herrera and Sha Fee Vang conducted an unannounced inspection to conclude the complaint investigation that was received on 06/16/2026. LPAs met with Licensee Maria Hernandez to discuss the purpose of the inspection. A tour of the facility inside and outside was conducted, and census was taken. During the course of the investigation LPAs conducted interviews, observations, reviewed and obtained records, and obtained pertinent records relating to the above referenced allegations.
The investigation revealed that an uncleared adult resided in the home. Although licensee denied that the adult resided in the home, records obtained revealed that the adult resided in the home for approximately one year. Records indicate that Licensee Hernandez was notified that the adult was not permitted to reside in the home due to the adult’s criminal background clearance denial; however, licensee knowingly continued to allow the adult to reside in the home and have contact with day-care children. Furthermore, interviews disclosed that the adult resided in the home and assisted with the day-care operations.
Continued on 9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jose Penate
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 04-CC-20260616084140
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: HERNANDEZ, MARIA FAMILY CHILD CARE
FACILITY NUMBER: 243910980
VISIT DATE: 08/12/2026
NARRATIVE
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Based on interviews, the allegation that licensee allowed day care children in off-limit rooms was corroborated. Although, Licensee Hernandez denied children having access to off-limit rooms, interviews provided accurate descriptions of Licensee Hernandez’ master bedroom, and licensee’s daughter’s bedroom confirming that children had access to off-limit areas of the home.

The investigation also revealed that licensee failed to adequately supervise children in care as children had access to off-limit areas of the home and permitted an uncleared adult to have contact with children and assist with day-care operations such as providing care and transportation.



Based on information gathered through observations, records review, and interviews, the preponderance of evidence has been met; therefore, the above allegations are found to be SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 3, three deficiencies are being cited on the attached LIC 9099-D. A type A deficiency is being cited with a civil penalty of $500. The civil penalty is being assessed today as a result of an uncleared adult residing in the home. An exit interview was conducted with Licensee Maria Hernandez. A copy of this report and Appeal Rights were provided and discussed with Licensee Maria Hernandez. A Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days.

Upon receipt of a Type A violation, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. A copy of the Fact Sheet - Child Care Parent Notification Requirements and a copy of LIC 9224 Acknowledgement of Receipt of Licensing Reports was given to Licensee Maria Hernandez. Per licensee a completed signed copy of the LIC 9224 will be placed in each child's file.

SUPERVISORS NAME: Jose Penate
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 04-CC-20260616084140
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: HERNANDEZ, MARIA FAMILY CHILD CARE
FACILITY NUMBER: 243910980
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/12/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/13/2026
Section Cited
HSC
1596.871(c)(1)(A)
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Subsequent to initial licensure, a person specified in subdivision (b) who is not exempt from fingerprinting shall obtain either a criminal record clearance or an exemption from disqualification, pursuant to subdivision(f) of this section or Section 1522.7, from the State Department of Social Services prior to employment, residence, or initial presence in the facility.

This requirement is not met as evidenced by:
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Licensee stated that adult #1 no longer resides in the home and provided LPA with a copy of the active restraining order. She stated that she will submit a written statement that she will ensure all adults who live, work, or volunteer in the day-care will have a fingerprint clearance.
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Based on observations, interviews and records obtained, the licensee did not comply with the section cited above as adult resided in the home and assisted with the day-care operations, which poses an immediate health, safety or personal rights risk to persons in care.
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The statement will be submitted via text/email to CCLD by POC deadline 08/13/2026.
Type A
08/13/2026
Section Cited
HSC
1596.885(c)
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Conduct Inimical Health and Safety Code Section 1596.885(c): Conduct which is inimical to the health, morals, welfare, or safety of either an individual in or receiving services from the facility or the people of this state.
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Licensee stated that she will submit a written declaration stating that the adult no longer reside in the home and/or assist with providing care to children in care. Furthermore, The written declaration will be submitted to CCLD Fresno by email by plan of correction deadline 08/13/2026.
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This requirement was not met as evidenced by:
Interviews revealed that licensee failed to adequately supervise children in care as children had access to off-limit areas of the home and permitted an uncleared adult to have contact with children and assist with day-care operations such as providing care and transportation, this poses an immediate risk to the health, safety, or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Jose Penate
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 04-CC-20260616084140
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: HERNANDEZ, MARIA FAMILY CHILD CARE
FACILITY NUMBER: 243910980
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/12/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/13/2026
Section Cited
CCR
102416.3(a)(6)
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a) Prior to making alterations or additions to a family child care home or grounds, the licensee shall notify the Department of the proposed changed, including, but not limited to, the following: (6) Any change from an area of the family child care home previously identified as "off limits" to an area where care and supervision will be provided to children in care.

This requirement is not met as evidenced by:
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Licensee Hernandez will provide a statement to CCLD Fresno ensuring that children will not be permitted to access off limit rooms until it is approved by CCLD. The statement is due by end of day on 08/13/2026 via text/email.
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Interviews disclosed children having access to off-limit rooms. Furthermore, interviews provided accurate descriptions of the master bedroom and licensee's bedroom, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Jose Penate
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2026 and conducted by Evaluator Miguel Herrera
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20260616084140

FACILITY NAME:HERNANDEZ, MARIA FAMILY CHILD CAREFACILITY NUMBER:
243910980
ADMINISTRATOR:HERNANDEZ, MARIAFACILITY TYPE:
810
ADDRESS:29363 W CENTINELLA DRTELEPHONE:
(831) 588-0174
CITY:SANTA NELLASTATE:CAZIP CODE:
95322
CAPACITY:14CENSUS: 3DATE:
08/12/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Maria HernandezTIME COMPLETED:
12:55 PM
ALLEGATION(S):
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Licensee does not ensure the facility is kept free of clutter.
INVESTIGATION FINDINGS:
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On August 12, 2026, Licensing Program Analysts (LPAs) Miguel Herrera and Sha Fee Vang conducted an unannounced inspection to conclude the complaint investigation that was received on 06/16/2026. LPAs met with Licensee Maria Hernandez to discuss the purpose of the inspection. A tour of the facility inside and outside was conducted, and census was taken. During the course of the investigation LPAs conducted interviews, and facility observations relating to the above referenced allegation.
During the inspection of the home, LPAs observed the areas designated for childcare use and observed the areas were orderly and free from hazards. However, during the inspection LPAs observed clutter in off-limit areas of the home such as the garage and bedroom #1. Both areas were inaccessible to children in care by locked doors or doorknob spinners during the inspections.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Per California Code of Regulations, Title 22, Division 12, Chapter 3, no deficiency is cited during today’s inspection. An exit interview was conducted with Licensee, Maria Hernandez. Licensee Hernandez was provided with appeal rights. A notice of site visit (LIC 9213) was given and must remain posted for 30 days.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jose Penate
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 5