<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 243911237
Report Date: 06/05/2026
Date Signed: 06/10/2026 04:18:14 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/04/2026 and conducted by Evaluator Yesenia Fierro
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20260604113356
FACILITY NAME:PRADO, ERIKA ITZEL FCCFACILITY NUMBER:
243911237
ADMINISTRATOR:PRADO,ERIKAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(209) 761-1514
CITY:MERCEDSTATE: CAZIP CODE:
95341
CAPACITY:14CENSUS: 6DATE:
06/05/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Marilin Llamas MorenoTIME COMPLETED:
02:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee is away more than 20 percent of the hours that the facility is providing care per day.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On June 5, 2026, Licensing Program Analyst (LPA) Yesenia Fierro conducted an unannounced complaint report investigation at the licensed facility to investigate the above allegation. Upon arrival, LPA Fierro was greeted by the licensee’s sister. LPA Fierro requested to speak with Licensee Erica Prado and was informed that the licensee was not present at the facility.

LPA Fierro conducted a tour of the home, both indoors and outdoors, and took a census of the children in care. LPA explained the purpose of the inspection and discussed the allegation with the assistant. During the inspection, LPA Fierro interviewed Assistant #1 and additional witnesses, reviewed facility records, and obtained photographs of relevant documentation.

Interviews revealed that Licensee Erika Prado has been out of the country since June 1, 2026, and on-site staff were unable to provide a confirmed date for her return.
Based on interviews with staff and witnesses, who consistently confirmed the allegation, the preponderance of evidence standard has been met. Therefore, the allegation is determined to be SUBSTANTIATED.
Substantiated
Estimated Days of Completion: 45
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Yesenia Fierro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 04-CC-20260604113356
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: PRADO, ERIKA ITZEL FCC
FACILITY NUMBER: 243911237
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/05/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/26/2026
Section Cited
CCR
102417(a)
1
2
3
4
5
6
7
Operation of a Family Child Care Home (a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times...This requirement is not met as evidenced by:
1
2
3
4
5
6
7
At this time due to the licensee being out of the country a POC can not be addressed at the time. Upon the return of the licensee to the country a POC vist will be conducted.
8
9
10
11
12
13
14
During today’s inspection, interviews conducted revealed that licensee Erika Prado has been out of the country since June 1, 2026, and staff do not have a return date. LPA Fierro confirmed the licensee is absent from the home more than 20% of the time, demonstrating non-compliance with regulatory requirements which poses a potential health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Yesenia Fierro
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2