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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 243911594
Report Date: 05/20/2026
Date Signed: 05/20/2026 10:44:54 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2026 and conducted by Evaluator Martha DeHaro
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20260326143752
FACILITY NAME:ESTRADA, ERIKA FAMILY CHILD CAREFACILITY NUMBER:
243911594
ADMINISTRATOR:ESTRADA, ERIKAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(209) 564-7525
CITY:LOS BANOSSTATE: CAZIP CODE:
93635
CAPACITY:14CENSUS: 5DATE:
05/20/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Erika EstradaTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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9
Lack of Supervision
INVESTIGATION FINDINGS:
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On 05/20/26, Licensing Program Analyst (LPA) Martha De Haro, conducted an unannounced complaint inspection to provide findings regarding the above allegation. LPA met with licensee Erika Estrada, toured the facility, and took a census. LPA explained and discussed the allegation and findings with Ms. Estrada. Ms. Estrada is Spanish speaking and LPA De Haro provided interpretation.

LPA investigated the above allegation. During the course of the investigation, LPA conducted interviews, conducted facility observations, and reviewed and obtained facility records and video footage from an exterior source.

Per interviews as well as video footage, it was revealed that licensee dropped off child #1 early at school, without the parent’s consent, before the school grounds were fully open to children. It was also revealed that when school personnel tried to prevent licensee from dropping off child #1 early, licensee drove away in her vehicle, leaving child #1 alone, without proper supervision in front of the closed school gate. School personnel were able to see the child and took the child to the school office. (Continuned on LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 04-CC-20260326143752
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: ESTRADA, ERIKA FAMILY CHILD CARE
FACILITY NUMBER: 243911594
VISIT DATE: 05/20/2026
NARRATIVE
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Based upon information gathered through interviews and video footage, the evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED.

Per California Code of Regulations Title 22 Division 12 Chapter 3, the following deficiency is being cited (see LIC 9099-D). A civil penalty was also assessed.

LPA informed licensee Ms. Estrada that this report dated 05/20/26 documents one Type A citation, which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA informed the licensee that she needs to provide a copy of this licensing report dated 05/20/26 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A copy of the Fact Sheet - Child Care Parent Notification Requirements and a copy of LIC 9224 Acknowledgement of Receipt of Licensing Reports was given to licensee.

An exit interview was conducted with licensee Erika Estrada. A copy of this report and Appeal Rights were provided and discussed with Ms. Estrada. Notice of Site Visit to be posted for 30 days.

SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 04-CC-20260326143752
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: ESTRADA, ERIKA FAMILY CHILD CARE
FACILITY NUMBER: 243911594
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/22/2026
Section Cited
CCR
102417(a)
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Operation of a Family Child Care Home - The licensee shall be present in the home and shall ensure that children in care are supervised at all times...

This requirement was not met as evidenced by:
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Licensee stated that she would write a statement explaining what she plans to do differently in order to prevent leaving a child without proper supervision by the Plan of Correction due date, 05/22/26.
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Based on interviews and video footage, Licensee dropped off and left a child alone outside of his school without proper adult supervision. This poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2026 and conducted by Evaluator Martha DeHaro
COMPLAINT CONTROL NUMBER: 04-CC-20260326143752

FACILITY NAME:ESTRADA, ERIKA FAMILY CHILD CAREFACILITY NUMBER:
243911594
ADMINISTRATOR:ESTRADA, ERIKAFACILITY TYPE:
810
ADDRESS:856 KATHY CTTELEPHONE:
(209) 564-7525
CITY:LOS BANOSSTATE: CAZIP CODE:
93635
CAPACITY:14CENSUS: 5DATE:
05/20/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Erika EstradaTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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2
3
4
5
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9
Over Capacity
INVESTIGATION FINDINGS:
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2
3
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5
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9
10
11
12
13
On 05/20/26, Licensing Program Analyst (LPA) Martha De Haro, conducted an unannounced complaint inspection to provide findings regarding the above allegation. LPA met with licensee Erika Estrada, toured the facility, and took a census. LPA explained and discussed the allegation and findings with Ms. Estrada. Licensee is Spanish speaking and LPA De Haro provided interpretation.

LPA investigated the above allegations. During the course of the investigation, LPA interviewed licensee and parents, conducted facility observations, and reviewed and obtained facility records.

Information obtained throughout the investigation did not produce sufficient information to meet the preponderance of evidence standard to support that licensee was over capacity.

Although the above allegation may have happened or is valid, there is no preponderance to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. (Continued on LIC 9099-C).
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 04-CC-20260326143752
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: ESTRADA, ERIKA FAMILY CHILD CARE
FACILITY NUMBER: 243911594
VISIT DATE: 05/20/2026
NARRATIVE
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Per California Code of Regulation Title 22 Division 12 Chapter 3, no deficiency is being cited today regarding this allegation. Exit interview conducted with Licensee Erika Estrada. A copy of this report and Appeal Rights were provided and discussed with Ms. Estrada. Notice of Site visit to be posted for 30 days.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5