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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 247200745
Report Date: 07/07/2026
Date Signed: 07/07/2026 02:00:58 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2025 and conducted by Evaluator Sarah Hurt
COMPLAINT CONTROL NUMBER: 24-AS-20250613111910
FACILITY NAME:NEW BETHANYFACILITY NUMBER:
247200745
ADMINISTRATOR:ELDAOUCH,BASUNYFACILITY TYPE:
740
ADDRESS:1441 BERKELEY DRIVETELEPHONE:
(209) 827-8933
CITY:LOS BANOSSTATE: CAZIP CODE:
93635
CAPACITY:76CENSUS: 37DATE:
07/07/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Administrator, Nicole Lowe CiuffoTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff handled resident in a physically inappropriate manner.
Staff did not provide adequate supervision to prevent resident from eloping.
Staff withheld resident’s personal property.
Staff did not safeguard resident's personal property.
Staff did not report incident(s) involving resident as required.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the allegations listed above. LPA met with facility Nicole Lowe Ciuffo, and explained the purpose of today's visit.


Regarding the allegation Staff handled resident in a physically inappropriate manner. LPA conducted interviews with the reporting party, Resident 1’s responsible party, Staff 1, current and former staff members, and other individuals familiar with the facility. The reporting party alleged Staff 1 grabbed Resident 1 by the arm and pushed Resident 1 toward their room. The reporting party acknowledged they did not witness the incident and obtained the information from Resident 1 and another staff member.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20250613111910
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: NEW BETHANY
FACILITY NUMBER: 247200745
VISIT DATE: 07/07/2026
NARRATIVE
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Staff 1 denied physically grabbing or pushing Resident 1 and stated no physical altercation occurred. Staff members interviewed stated they had never observed Staff 1 physically handle residents in an inappropriate manner. No interviewed witness corroborated the allegation that Staff 1 grabbed or pushed Resident 1. The Department made multiple attempts to interview the staff member identified as witnessing the incident; however, the witness did not respond. Based on interviews conducted and information obtained during the investigation, the Department did not obtain sufficient evidence to support that Staff 1 physically handled Resident 1 in an inappropriate manner. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.


Regarding the allegation Staff did not provide adequate supervision to prevent Resident 1 from eloping. LPA interviewed the reporting party, Staff 1, current and former staff members, and conducted an inspection of the facility’s memory care courtyard and secured perimeter. Interviews consistently indicated Resident 1 occasionally exited the memory care unit into the enclosed courtyard or other secured areas of the facility but remained within the facility’s delayed-egress secured perimeter. During the inspection, LPA observed the courtyard was enclosed by fencing with delayed-egress exit gates, preventing residents from leaving the secured grounds without activating the delayed-egress system. Staff interviewed stated Resident 1 did not leave the secured facility grounds and remained within the secured perimeter while outside. The Department did not obtain evidence establishing Resident 1 eloped from the facility or was inadequately supervised. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Staff withheld Resident 1’s personal property. The reporting party alleged Staff 1 took possession of Resident 1’s cellular phone and failed to return it. Staff 1 denied ever taking possession of Resident 1’s phone and stated Resident 1’s responsible party withheld the phone because Resident 1 repeatedly contacted law enforcement. Other individuals interviewed similarly recalled Resident 1’s phone being removed by her responsible party due to repeated calls to law enforcement. However, witness statements regarding the disposition of the phone were inconsistent, LPA was unable to determine who last possessed the device. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Staff did not safeguard Resident 1’s personal property. The investigation did not identify sufficient evidence establishing facility staff failed to safeguard Resident 1’s personal property. Although Resident 1’s cellular phone could not ultimately be accounted for, witness statements regarding the phone’s disposition were conflicting. LPA was unable to determine that Staff 1 or facility staff failed to safeguard Resident 1’s property. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.


Regarding the allegation Staff did not report incidents involving Resident 1 as required. The reporting party alleged facility staff failed to report incidents involving Resident 1, including incidents related to Resident 1 being outside the memory care unit and the missing cellular phone. The investigation determined Resident 1 remained within the facility’s secured delayed-egress perimeter and did not elope from the facility grounds. The Department did not obtain sufficient evidence establishing a reportable incident occurred that required notification to the Department or the resident’s responsible party under reporting requirements. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies cited today Per title 22 Regulations.

Exit interview conducted with facility Administrator, Nicole Lowe Ciuffo and copy of report provided

SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2