247209172-4-23-2026-24-AS-AWAN-DVYQQ4-20260714122136

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 247209172
Report Date: 04/23/2026
Date Signed: 04/23/2026 06:18:53 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/01/2026 and conducted by Evaluator Brianna Miranda

PUBLIC

COMPLAINT CONTROL NUMBER: 24-AS-20260401155634

FACILITY NAME:	VALLEY SPRING MEMORY CARE		FACILITY NUMBER:	247209172
ADMINISTRATOR:	REYNAGA, ELIZABETH		FACILITY TYPE:	740
ADDRESS:	555 MILLER LANE		TELEPHONE:	(209) 710-4783
CITY:	LOS BANOS	STATE: CA	ZIP CODE:	93635
CAPACITY:	50	CENSUS: 24	DATE:	04/23/2026
		UNANNOUNCED	TIME BEGAN:	05:05 PM
MET WITH:	Administrator Elizabeth Reynaga		TIME COMPLETED:	06:20 PM

ALLEGATION(S):

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Staff are not meeting residents hygiene needs
Staff are not changing gloves in between residents

INVESTIGATION FINDINGS:

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On April 23, 2026, Licensing Program Analyst (LPA) B. Miranda arrived at the facility unannounced to deliver findings for a complaint of the allegations listed above. LPA met with Administrator Elizabeth Reynaga & Resident Care Director Natalie Levario.

Regarding the allegation: Staff are not meeting residents’ hygiene needs & staff are not changing gloves between residents. LPA conducted various interviews. No interviewee’s stated gloves are not being changed between residents or hygiene needs are not being met. No deficiencies were found regarding the allegations listed above.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted and a copy of this report LIC9099 was provided to Administrator Elizabeth Reynaga.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Brianna Miranda
LICENSING EVALUATOR SIGNATURE:	DATE: 04/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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