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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 247209172
Report Date: 07/24/2026
Date Signed: 07/24/2026 07:11:47 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/27/2026 and conducted by Evaluator Brianna Miranda
PUBLIC
COMPLAINT CONTROL NUMBER: 24-AS-20260427142947
FACILITY NAME:VALLEY SPRING MEMORY CAREFACILITY NUMBER:
247209172
ADMINISTRATOR:REYNAGA, ELIZABETHFACILITY TYPE:
740
ADDRESS:555 MILLER LANETELEPHONE:
(209) 710-4783
CITY:LOS BANOSSTATE: CAZIP CODE:
93635
CAPACITY:50CENSUS: 22DATE:
07/24/2026
UNANNOUNCEDTIME BEGAN:
04:33 PM
MET WITH:Executive Director - Elizabeth ReynagaTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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9
Staff restrained resident in care
Staff refused to attend to residents in care
Staff denied food to resident in care
Staff did not safeguard resident's confidential information
Staff denied activities to residents in care
INVESTIGATION FINDINGS:
1
2
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13
On July 24, 2026 Licensing Program Analyst (LPA) B. Miranda arrived at the facility unannounced to open a complaint regarding the allegations listed above. LPA met with Administrator Elizabeth Reynaga and Resident Care Director Natalie Levario.

LPA conducted multiple interviews for the allegations listed above. LPA interviewed staff, residents, and family members. Interviewees did not state any of the allegations listed above happen.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted and a copy of this report LIC9099 was provided to Executive Director Elizabeth Reynaga.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Brianna Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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