274405929-7-17-2026-07-CC-AHAR-DWTPMX-20260810112704

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 274405929
Report Date: 07/17/2026
Date Signed: 07/17/2026 09:48:44 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2026 and conducted by Evaluator Jaime Gonzales

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20260521163753

FACILITY NAME:	ALVAREZ, SANDRA		FACILITY NUMBER:	274405929
ADMINISTRATOR:	ALVAREZ, SANDRA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(831) 633-0609
CITY:	CASTROVILLE	STATE: CA	ZIP CODE:	95012
CAPACITY:	14	CENSUS: 5	DATE:	07/17/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Sandra Alvarez		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Staff yells at children
Day care child sustained unexplained injury while in care
Licensee did not inform parent/responsible party of child's injury
Unsafe objects present in children's reach

INVESTIGATION FINDINGS:

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On 07/17/2026 Licensee Program Analyst (LPA) Jaime Gonzales conducted an unnannounced complaint investigation. LPA was greeted and granted access to the facility by Licensee, Sandra Alvarez and stated the reason for today's visit was to deliver complaint investigation findings. The conversation with Licensee during the investigation visit was translated in Spanish by daughter Karina Alvarez which is the licensee and assistants primary language.

During the investigation, LPA interviewed children, parents, and staff, made observations, completed record review, and collected relevant documentation. Based on interviews and observations during the investigation, it was discovered that children are talked to when they have a hard time listening. Therefore, S1 was never observed yelling at children. It was also determined that parents have not observed any injuries and their children have not mentioned any injuries. Thus, no child sustained an unexplained injury and there was no evidence that Licensee did not inform parent/responsible party of child’s injury. Furthermore, the investigation revealed that all parents did not believe there were unsafe objects at the facility. Therefore, it was determined that there were no unsafe objects at the facility.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:	DATE: 07/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20260521163753

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: ALVAREZ, SANDRA	FACILITY NUMBER: 274405929
	VISIT DATE: 07/17/2026

NARRATIVE

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Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

During todays visit LPA took a census and made observations. No deficiencies were cited during today's investigation.

Exit interview conducted and report was reviewed with the Licensee, Sandra Alvarez. A notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:	DATE: 07/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026

LIC9099 (FAS) - (06/04)

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