274417129-1-5-2026-07-CC-GKUN-DQBQ3H-20260114104847

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 274417129
Report Date: 01/05/2026
Date Signed: 01/05/2026 10:50:56 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/20/2025 and conducted by Evaluator Darnella Barnes

COMPLAINT CONTROL NUMBER: 07-CC-20251120085124

FACILITY NAME:	MONTE VISTA CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	274417129
ADMINISTRATOR:	ASHLEY REYES		FACILITY TYPE:	850
ADDRESS:	251 SOLEDAD DRIVE		TELEPHONE:	(831) 649-1951
CITY:	MONTEREY	STATE: CA	ZIP CODE:	93940
CAPACITY:	48	CENSUS: 21	DATE:	01/05/2026
		UNANNOUNCED	TIME BEGAN:	08:38 AM
MET WITH:	Nittaya Robinson		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff pulled child's hair
Staff spoke inappropriately to children in care

INVESTIGATION FINDINGS:

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On January 5, 2026, Licensing Program Analyst (LPA) Darnella Barnes conducted an unannounced complaint visit. The purpose of the visit was explained to Preschool Coordinator Nittaya Robinson, who granted access. LPA toured the inside and outside of the facility. The children were observed participating in activities.Present during the visit were Preschool Coordinator Nittaya Robinson,Staff Guadalupe Morales, 21 children, and 6 teachers. Additional interviews regarding the above allegations were conducted.

Based on evidence gathered throughout the investigation, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur; therefore, the allegations are UNSUBSTANTIATED.
No deficiencies were cited during the inspection. A Notice of Site Visit was issued and was required to remain posted for 30 days. Appeal rights were provided. An exit interview was conducted, and the report was reviewed with Preschool Coordinator Nittaya Robinson.
-----END OF REPORT -----

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Darnella Barnes
LICENSING EVALUATOR SIGNATURE:	DATE: 01/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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