275202200-4-27-2026-24-AS-SMOA-DTLP38-20260429105704

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 275202200
Report Date: 03/25/2026
Date Signed: 04/27/2026 02:04:09 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 24-AS-20251209110643

FACILITY NAME:	NEW HORIZON #2		FACILITY NUMBER:	275202200
ADMINISTRATOR:	JOSE MARI VITAN		FACILITY TYPE:	735
ADDRESS:	73 PALOMA AVE.		TELEPHONE:	(831) 758-2139
CITY:	SALINAS	STATE: CA	ZIP CODE:	93905
CAPACITY:	25	CENSUS: 20	DATE:	03/25/2026
		UNANNOUNCED	TIME BEGAN:	05:45 PM
MET WITH:	Facility staff, Maricella Botello		TIME COMPLETED:	06:45 PM

ALLEGATION(S):

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Staff does not ensure resident attends medical appointments in a timely manner.
Staff does not communicate with resident's medical care team.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to investigate the allegations listed above. LPA met with Facility staff, Maricella Botello , and explained the purpose of today's visit.

Regarding the allegation: Staff does not ensure resident attends medical appointments in a timely manner.
LPA obtained and reviewed facility records including the resident’s admission agreement, physician’s report, and appraisal/needs and services plan. LPA also conducted interviews with facility staff, the reporting party (RP), and Resident 1 (R1). Record review revealed that the admission agreement documents the facility will “plan, arrange and/or provide transportation to medical and dental appointments.” Review of R1’s physician’s report and appraisal documents indicate that R1 is ambulatory, able to leave the facility unassisted, able to communicate needs, and is independent with activities of daily living.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:	DATE: 03/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 24-AS-20251209110643

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: NEW HORIZON #2	FACILITY NUMBER: 275202200
	VISIT DATE: 03/25/2026

NARRATIVE

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During interview, facility Administrator stated that transportation for appointments is coordinated by the facility and/or outside providers, and that R1 has a helper who assists with transportation to appointments. Facility administrator stated that on occasion R1 may refuse services or not be ready at the scheduled time. Staff 2 confirmed that R1 has support with attending appointments and indicated that R1 is able to make her own decisions regarding attendance. R1 stated that staff assist her with getting to appointments and reported that she tries to attend appointments but at times does not go. R1 further stated that she makes her own choices regarding attending appointments. Based on record review and interviews conducted, there is insufficient evidence to support that the facility failed to ensure timely attendance at medical appointments. The evidence indicates that the facility arranged or attempted to arrange transportation consistent with the admission agreement and that R1 is independent and makes her own decisions regarding appointment attendance. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation: Staff does not communicate with resident’s medical care team. LPA conducted interviews with facility staff, the reporting party, and R1. Staff 1 stated that there was initial confusion regarding the reporting party’s role, which contributed to communication challenges. Staff 1 stated that after discussion with the reporting party, clarification was made regarding roles and communication expectations. Staff 1 further stated that staff are available to assist with coordinating medical appointments and that behavioral health services are typically contacted for coordination as appropriate. The reporting party stated that she would have preferred more consistent communication from the facility regarding R1’s appointments and requested to be notified when appointments are missed; however, did not provide evidence that the facility failed to meet R1’s medical needs. R1 stated that she receives assistance from both facility staff and the reporting party and did not report any unmet medical needs. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies cited Per Title 22 Regulations. Exit interview conducted with facility staff Maricella Botello , and a copy of this report provided.

SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:	DATE: 03/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026

LIC9099 (FAS) - (06/04)

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