275202200-7-1-2026-24-AS-SMOA-DVSL7V-20260708083056

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 275202200
Report Date: 06/09/2026
Date Signed: 07/01/2026 02:59:26 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2026 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 24-AS-20260409163021

FACILITY NAME:	NEW HORIZON #2		FACILITY NUMBER:	275202200
ADMINISTRATOR:	JOSE MARI VITAN		FACILITY TYPE:	735
ADDRESS:	73 PALOMA AVE.		TELEPHONE:	(831) 758-2139
CITY:	SALINAS	STATE: CA	ZIP CODE:	93905
CAPACITY:	25	CENSUS: 21	DATE:	06/09/2026
		UNANNOUNCED	TIME BEGAN:	03:45 PM
MET WITH:	Administrator, Jose Vitan		TIME COMPLETED:	06:30 PM

ALLEGATION(S):

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Staff are not providing adequate assistance to residents.
Staff left resident in soiled diapers for an extended period.
Staff are mismanaging residents' medications.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the allegations listed above. LPA met with Facility staff, Jose Vitan , and explained the purpose of today's visit.

Regarding the allegtion Staff are not providing adequate assistance to residents. LPA conducted interviews with the Reporting Party, resident 1, and staff 1, Resident 1 stated that they ambulate with the use of a walker and do not require assistance with walking, bathing, dressing, or toileting. Resident 1 stated that staff would assist if they requested help and described staff as good. Staff 1 stated that Resident 1 is generally independent with activities of daily living and that staff are available to assist residents as needed. LPA reviewed the resident’s LIC 602A, which reflects that the resident is ambulatory, able to independently transfer to and from bed, and able to independently perform most activities of daily living. LPA also observed Resident 1 ambulating with a walker during the visit. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:	DATE: 06/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 24-AS-20260409163021

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: NEW HORIZON #2	FACILITY NUMBER: 275202200
	VISIT DATE: 06/09/2026

NARRATIVE

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Regarding the allegation Staff left resident in soiled diapers for an extended period.
The Reporting Party alleged that Resident 1 was found soiled. During interview, Resident 1 stated that they are independent with toileting and does not require staff assistance. Resident 1 denied concerns regarding personal care. Staff 1 stated that residents who use incontinence products are generally independent with changing themselves and that staff and facility care staff provide assistance when needed. LPA reviewed the resident’s LIC 602A, which reflects that the resident is able to care for own toileting needs. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Staff are mismanaging residents' medications. The Reporting Party alleged that medications were being administered approximately one hour early and that certain medications requiring administration with meals were not always being given according to instructions. During the investigation, LPA interviewed the Reporting Party and reviewed the resident’s Medication Administration Record (MAR) and Centrally Stored Medication Record. LPA also interviewed facility staff regarding medication administration. The investigation did not reveal sufficient evidence that the resident’s medications were being administered incorrectly. Review of the MAR and medication records did not document evidence supporting the allegation that medications were being mismanaged. Although the Reporting Party expressed concerns regarding the timing of medication administration, the investigation did not produce sufficient evidence to establish that medications were administered in a manner that was inconsistent with physician orders or that the resident experienced harm as a result of the alleged timing medications. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with Facility staff, Jose Vitan, and copy of report provided

SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:	DATE: 06/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026

LIC9099 (FAS) - (06/04)

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