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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 275202549
Report Date: 04/30/2026
Date Signed: 04/30/2026 01:53:28 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2026 and conducted by Evaluator Sarah Hurt
COMPLAINT CONTROL NUMBER: 24-AS-20260428100613
FACILITY NAME:MONTEREY BAY GUEST HOME #2FACILITY NUMBER:
275202549
ADMINISTRATOR:INNEH, EMMANUELFACILITY TYPE:
735
ADDRESS:645 WILLIAMS ROADTELEPHONE:
(831) 975-4970
CITY:SALINASSTATE: CAZIP CODE:
93905
CAPACITY:40CENSUS: 33DATE:
04/30/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Facility Staff, Presy PublicoTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff did not ensure that facility is free of pests.
Staff do not ensure that facility bathrooms are clean and sanitized.
INVESTIGATION FINDINGS:
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On 04/30/2026, Licensing Program Analyst (LPA) Sarah Hurt arrived to the facility unannounced to deliver findings on the above allegation. LPA met with Facility Staff, Presy Publico and stated the purpose of the visit.

Regarding the allegation that staff did not ensure that the facility is free of pests, Licensing Program Analyst (LPA) observed evidence of ongoing pest activity during the inspection, including the presence of two live bed bugs in the facility.LPA notes that the facility has made significant progress in addressing a prior bed bug infestation reported in October 2025, and current conditions reflect a substantial reduction in activity. However, the presence of live bed bugs indicates that the facility is not free from pests at this time. Based on LPA observation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.




Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 24-AS-20260428100613
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: MONTEREY BAY GUEST HOME #2
FACILITY NUMBER: 275202549
VISIT DATE: 04/30/2026
NARRATIVE
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Regarding the allegation that staff did not ensure that facility bathrooms are clean and sanitized. LPA observed visible mold, buildup, and lack of maintenance in the facility resident hallway bathroom. Based on LPA observation the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.



The following deficiencies are being cited Per title 22 regulations. . Exit interview conducted with facility staff. Presy Publico A copy of this report was provided at the time of visit
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 24-AS-20260428100613
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: MONTEREY BAY GUEST HOME #2
FACILITY NUMBER: 275202549
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/14/2026
Section Cited
CCR
80087(1)
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80087 Buildings and Grounds
(1) The licensee shall take measures to keep the facility free of flies and other insects.
The following requirement has not been met as evidenced by:
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Licensee will thoroughly clean facility resident bathroom and submit proof to LPA by POC date 05/14/2026.
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LPA observed 3 bed bugs on bed in room 3, which poses a potential, health, safety, or personal rights risk to residents in care.
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Type B
05/14/2026
Section Cited
CCR
80087(a)
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80087 Buildings and Grounds
(a) The facility shall be clean, safe, sanitary and in good repair at all times for the safety and well-being of clients, employees and visitors.
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Licensee will ensure bed, mattress, bedding in room 3 is free of bed bugs, and submit proof to LPA by POC date 05/14/2026.
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LPA observed what appears to be mold in the resident hallway bathroom shower, a large hole in the flooring of shower, and the vents are full of dust and dirt, which poses a potential, health, safety, or personal rights risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3