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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 275202747
Report Date: 02/06/2023
Date Signed: 02/16/2023 08:29:18 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/21/2022 and conducted by Evaluator Sarah Hurt
COMPLAINT CONTROL NUMBER: 24-AS-20221121140830
FACILITY NAME:DEL MONTE ASSISTED LIVING FACILITY, THEFACILITY NUMBER:
275202747
ADMINISTRATOR:SANDEEP SAINIFACILITY TYPE:
740
ADDRESS:1229 DAVID AVETELEPHONE:
(831) 375-2206
CITY:PACIFIC GROVESTATE: CAZIP CODE:
93950
CAPACITY:49CENSUS: 38DATE:
02/06/2023
UNANNOUNCEDTIME BEGAN:
03:50 PM
MET WITH:Administrator, Robbie CantioriTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Calls are managed by a person that is located in India
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the above allegations. LPA Hurt met with Administrator, Robbie Cantiori and explained the purpose of today's visit.
Regarding the allegation Calls are managed by a person that is located in India. LPA Hurt called the facility on Wednesday, February 1st, and the call was answered by the call center in India. LPA Hurt left a message with a person from the call center, and did receive a call back timely (within 5 minutes.) Licensee Sani Sandeep explained the calls are at times answered by a call center person located in India. Licensee Sani stated the phone will ring at the facility locations for 7 seconds, it is then sent to the call center who pickes up the calls, takes a message, and direct the calls to the correct person. Based on interviews, and LPA observation the facility phone calls are being managed by a person located in India during certain hours, but this does not violate any regulations. Therefore this allegations is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
No defincies Cited today per Title 22 Regulations. Exit interview conducted with Administrator Robbie Cantiori, and a copy of this report provided.

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Brenda ChanTELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Sarah HurtTELEPHONE: 559-243-8080
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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