275202817-10-24-2023-24-AS-BCHN-CXK2ED-20231113161946

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 275202817
Report Date: 10/13/2023
Date Signed: 10/24/2023 12:15:01 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2023 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 24-AS-20230613110242

FACILITY NAME:	VISTA HARDEN RANCH		FACILITY NUMBER:	275202817
ADMINISTRATOR:	CARTER, JOY		FACILITY TYPE:	740
ADDRESS:	290 REGENCY CIRCLE		TELEPHONE:	(805) 319-7370
CITY:	SALINAS	STATE: CA	ZIP CODE:	93906
CAPACITY:	83	CENSUS: 76	DATE:	10/13/2023
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Executive Director, Joy Carter		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Facility does not have planned activities
Facility staff and kitchen staff are not performing hand hygiene
Facility staff are not bathing residents

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the above allegations. LPA Hurt met with facility Administrator, Joy Carter, and explained the purpose of today's visit.

Regarding the allegation Facility does not have planned activities. LPA observed the facility does have an activities calendar posted, and there are activities staff in Memory Care doing activities with residents. LPA has observed activities staff doing manicures, scenic drives, bingo, and assisting residents with facetime calls. LPA also observed a musical performance for residents at the facility. Based on observation, documentation obtained and reviewed during this investigation by Department of Social Services staff this allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brenda Chan	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Sarah Hurt	TELEPHONE: 559-243-8080
LICENSING EVALUATOR SIGNATURE:	DATE: 10/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 24-AS-20230613110242

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: VISTA HARDEN RANCH	FACILITY NUMBER: 275202817
	VISIT DATE: 10/13/2023

NARRATIVE

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Continued..

Regarding the allegation Facility staff and kitchen staff are not performing hand hygiene. LPA reviewed training logs for facility staff on several subjects including “Handling Food Safely” on 04/24/2023, “Basics of Hand Hygiene” on 12/28/2022, “Food Safety Fundamentals” 07/05/2023. LPA Hurt interviewed facility kitchen staff who stated they are aware of the importance of hand washing during food preparation, and service. Based on interviews, documentation obtained and reviewed during this investigation by Department of Social Services staff this allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Facility staff are not bathing residents. LPA Hurt reviewed logs documenting facility Memory Care residents are given baths. LPA Hurt interviewed 3 facility staff who all stated residents are being bathed. Based on observation, documentation obtained and reviewed during this investigation by Department of Social Services staff this allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies Cited Per Title 22 Regulations.

Exit interview conducted with facility Administrator Joy Carter, and a copy of this report provided.

SUPERVISOR'S NAME: Brenda Chan	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Sarah Hurt	TELEPHONE: 559-243-8080
LICENSING EVALUATOR SIGNATURE:	DATE: 10/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2023

LIC9099 (FAS) - (06/04)

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