275202817-11-30-2023-24-AS-BCHN-CYPRVL-20231220122144

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 275202817
Report Date: 11/28/2023
Date Signed: 11/30/2023 10:10:43 AM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/22/2023 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 24-AS-20231122121138

FACILITY NAME:	VISTA HARDEN RANCH		FACILITY NUMBER:	275202817
ADMINISTRATOR:	CARTER, JOY		FACILITY TYPE:	740
ADDRESS:	290 REGENCY CIRCLE		TELEPHONE:	(805) 319-7370
CITY:	SALINAS	STATE: CA	ZIP CODE:	93906
CAPACITY:	83	CENSUS: 73	DATE:	11/28/2023
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Administrator, Joy Carter		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Staff did not provide proper notification of rate increase.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to open a complaint investigation. LPA met with facility Administrator, Joy Carter and explained the purpose of today's visit.

Regarding the allegation. Staff did not provide proper notification of rate increase. The facility did send letters to residents and their responsible parties documenting a rate increase with an incorrect effective date, and incorrect rate increase amounts. The dates of the rate increase was corrected, and new letters sent out to residents and their responsible parties. However the amounts of the rate increase on the second letter was still incorrect. A third round of letters went out with the correct rate, and effective date.

Continued..

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Brenda Chan	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Sarah Hurt	TELEPHONE: 559-243-8080
LICENSING EVALUATOR SIGNATURE:	DATE: 11/28/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/28/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 24-AS-20231122121138

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: VISTA HARDEN RANCH	FACILITY NUMBER: 275202817
	VISIT DATE: 11/28/2023

NARRATIVE

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Continued..

The rate increases will go into effect beginning February 1, 2024 more than 60 days after the corrected letters were sent to residents and their responsible parties. The facility did admittedly send out incorrect letters in error but it was communicated to residents, and no resident paid any increased amount. Based on interviews, and records reviewed during this investigation we have found that the complaint was unfounded, meaning that the allegation is false, could not have happened and/or is without reasonable basis, therefore, we have dismissed the complaint.

No deficiencies are being cited today Per Title 22 Regulations.

Exit interview conducted with Administrator Joy Carter and a copy of this report provided.

SUPERVISOR'S NAME: Brenda Chan	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Sarah Hurt	TELEPHONE: 559-243-8080
LICENSING EVALUATOR SIGNATURE:	DATE: 11/28/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/28/2023

LIC9099 (FAS) - (06/04)

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