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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 275202859
Report Date: 06/09/2026
Date Signed: 06/22/2026 04:06:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/09/2026 and conducted by Evaluator Sarah Hurt
COMPLAINT CONTROL NUMBER: 24-AS-20260309123353
FACILITY NAME:NEW PERSPECTIVES INCFACILITY NUMBER:
275202859
ADMINISTRATOR:GRECO, JESSICAFACILITY TYPE:
775
ADDRESS:631 EAST ALVIN DR SUITE HTELEPHONE:
(831) 262-3092
CITY:SALINASSTATE: CAZIP CODE:
93906
CAPACITY:0CENSUS: 46DATE:
06/09/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Regional Director, Jessica GrecoTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff do not treat clients with dignity and respect.
Staff do not provide clients with adequate activities.
Staff are financially abusing clients.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to open a complaint investigation. LPA met with facility Regional Director, Jessica Greco, and explained the purpose of today's visit.

Regarding the allegation Staff do not treat clients with dignity and respect. LPA conducted interviews with the reporting party, facility staff, and six clients receiving services at the program. During client interviews, the clients consistently reported that staff were kind, respectful, and helpful. Clients stated they felt safe at the program, enjoyed attending, and wanted to continue participating in services. Several clients identified staff members specifically named in the complaint, including Staff1 , Staff 2, and Staff 3, as favorite staff members. No clients interviewed reported being called inappropriate names, being ridiculed, or being treated in a manner that violated their personal rights. LPA also did not observe any interactions during the investigation that would support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20260309123353
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: NEW PERSPECTIVES INC
FACILITY NUMBER: 275202859
VISIT DATE: 06/09/2026
NARRATIVE
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Regarding the allegation Staff do not provide clients with adequate activities. LPA interviewed staff and clients and observed the program’s operations. Clients reported participating in a variety of activities including bowling, arts and crafts, painting, culinary activities, music, hiking, library visits, community outings, and other group activities. Several clients discussed favorite activities and outings without prompting and expressed enjoyment in attending the program. Clients also reported having fun and wanting to continue participating in services. LPA obtained insufficient evidence to support that clients were not provided adequate activities. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.


Regarding the allegation Staff are financially abusing clients. The reporting party alleged that staff asked clients for gift cards; however, the reporting party was unsure whether clients had ever provided gift cards or other items to staff. LPA interviewed multiple clients and staff during the course of the investigation. No client reported giving staff money, gift cards, or other items of value, and no evidence was obtained to support that staff financially exploited clients. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with facility, Regional Director, Jessica Greco, and copy of report provided
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2