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13 | Licensing Program Analyst (LPA) Victoria Brown arrived unannounced on 4/3/22 at 12:00pm to conclude the complaint investigation. Upon arrival LPA met with Lori Trindade, Sales Director and stated the purpose of the visit. Lori Trindade contacted the Administrator Beau Ayers via phone and LPA requested a call from the Administrator. The Administrator contacted LPA who restated the purpose of the visit.
In regards to allegation,"Facility is unclean" and "Facility failed to meet residents hygiene needs", LPA observed feces in the toilet bowl of Resident #1 (R1)'s room and a minute amount of dust on the hardwood floor but not on the wood furniture. Based on interviews of staff, (R2) tends to use (R1)'s bathroom frequently during there visits with each other. R1 has an accessible balcony and it is unclear if the dust on the floor came from the door being opened. In review of R1's file (assessment dated 6/25/2020), it was observed that R1 is independent for bathing, dressing, grooming, toileting, and special care and there are no fees assessed for these services.
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