277209489-7-25-2025-24-AS-SMOA-DK9LHJ-20250805084626

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 277209489
Report Date: 07/10/2025
Date Signed: 07/25/2025 02:51:29 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/13/2025 and conducted by Evaluator Vadim Gorban

PUBLIC

COMPLAINT CONTROL NUMBER: 24-AS-20250513123829

FACILITY NAME:	COTTAGES OF CARMEL		FACILITY NUMBER:	277209489
ADMINISTRATOR:	ESTRELLADO, JULE MAY		FACILITY TYPE:	740
ADDRESS:	26245 CARMEL RANCHO BLVD.		TELEPHONE:	(831) 620-1800
CITY:	CARMEL	STATE: CA	ZIP CODE:	93923
CAPACITY:	78	CENSUS: 51	DATE:	07/10/2025
		UNANNOUNCED	TIME BEGAN:	10:24 AM
MET WITH:	Administrator Julie Estrellado		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Facility staff did not provide adequate supervision, resulting in sexual behavior amongst residents.
Facility staff did not notify authorized representative of incidents.
Facility staff do not ensure facility is free of pests.
Facility staff do not ensure the facility is not clean/sanitary.

INVESTIGATION FINDINGS:

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On 07/10/2025, Licensing Program Analyst (LPA) V Gorban conducted an unannounced complaint inspection. LPA met with administrator Julie Estrellado. The purpose of this visit is to deliver the finding of the investigation completed by the Department.
During the visit, LPA conducted a tour of the facility, interior and exterior to ensure there are no potential or immediate health and safety risk at the facility.
On 05/13/2025, the Department received a report alleging that facility staff did not provide adequate supervision, resulting in sexual behavior amongst residents. According to the reporting party, the reporting party was told by other staff (name unknown) that Resident R1 sexually touched Resident R2 and Resident R3. However, the reporting party did not witness the incident. Staff denied any incidents involving R2. On 12/07/2024, there was an incident where R1 put R1’s hand inside R3’s pants. Staff intervened and separated both residents. Staff checked on R3 and no injuries or signs of discomfort were noted. Staff reported the incident to the licensing agency when it occurred.
Report continues on attached LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Vadim Gorban
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 24-AS-20250513123829

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: COTTAGES OF CARMEL	FACILITY NUMBER: 277209489
	VISIT DATE: 07/10/2025

NARRATIVE

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Regarding Facility staff did not notify authorized representative of incidents, facility administrator notified both responsible parties regarding the incident. Records reviewed and interviews were conducted were administrator confirmed notifying both responsible parties of the incident on 12/07/2024.

Regarding the Facility staff do not ensure the facility is free of pests. Based on interviews and records review the facility utilize services by pest control agency to keep the facility in sanitary condition. The maintenance director placed additional traps for rodents when observed close to facility entries.

Regarding Facility staff do not ensure the facility is not clean/sanitary. Per observation during facility visits, interviews and records review staff keep facility maintenance in sanitary and good repair.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is unsubstantiated, at this time.

An exit interview was conducted, and a copy of this report provided to administrator for facility records.

No deficiencies were cited during the visit.

SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Vadim Gorban
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025

LIC9099 (FAS) - (06/04)

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