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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 277209489
Report Date: 07/10/2025
Date Signed: 08/15/2025 09:56:04 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2025 and conducted by Evaluator Vadim Gorban
COMPLAINT CONTROL NUMBER: 24-AS-20250602094900
FACILITY NAME:COTTAGES OF CARMELFACILITY NUMBER:
277209489
ADMINISTRATOR:ESTRELLADO, JULE MAYFACILITY TYPE:
740
ADDRESS:26245 CARMEL RANCHO BLVD.TELEPHONE:
(831) 620-1800
CITY:CARMELSTATE: CAZIP CODE:
93923
CAPACITY:78CENSUS: 51DATE:
07/10/2025
UNANNOUNCEDTIME BEGAN:
12:09 PM
MET WITH:Administrator Julie EstrelladoTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Facility is malodorous
Staff leave residents sleeping in common areas
Staff do not assist residents in changing into sleeping clothes
Staff do not treat residents with respect
Staff do not properly store food
INVESTIGATION FINDINGS:
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On 07/10/2025, Licensing Program Analyst (LPA) V Gorban conducted an unannounced complaint inspection. LPA met with administrator Julie Estrellado. The purpose of this visit is to deliver the findings of the investigation completed by the Department.
During the visit, LPA conducted a tour of the facility, interior and exterior to ensure there are no potential or immediate health and safety risk at the facility.
Regarding the allegation Facility is malodorous. Based on observations, interview and record reviews no concerns observed and/or reported. Interviews revealed the housekeeping staff able to complete assignment and maintain the facility clean and in good repair.
Regarding staff leave residents sleeping in common areas. Staff interviews reported that residents spend evening time in the common room prior to be assisted back to the room for nigh time sleep. Based on family interviews, alleged violation is not witnessed or reported. Based on interviews residents spend time resting, watching television or playing games with other residents or family members.
Report continues on attached LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Vadim Gorban
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20250602094900
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: COTTAGES OF CARMEL
FACILITY NUMBER: 277209489
VISIT DATE: 07/10/2025
NARRATIVE
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Regarding staff do not assist residents in changing into sleeping clothes. Based on interviews and records reviews no alleged violations observed or reported. Based on observations, each resident has personal belongings / sleep wear available for bed time. Based on interviews, residents assisted with dressing those that require assistance, for the rest, sleep clothes prepared for residents to be dressed by self when ready.

Regarding Staff do not treat residents with respect. During the investigation, the department interviewed staff, family, and administrator. During record reviews no alleged violations observed or reported. Based on administrator interview no reports of alleged violation recorded or provided to administrator.

Regarding staff do not properly store food. Based on observations during facility visit and staff interviews, food stored in refrigerating units in all three sections of the facility. The units observed to be operational with in the requirements.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is unsubstantiated, at this time.

An exit interview was conducted, and a copy of this report provided to administrator for facility records.

No deficiencies were cited during the visit.

SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Vadim Gorban
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2