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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 280106261
Report Date: 12/11/2023
Date Signed: 12/11/2023 12:12:03 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2023 and conducted by Evaluator Melinda Mohr
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20231024094048
FACILITY NAME:YOUNG WORLD OF LEARNINGFACILITY NUMBER:
280106261
ADMINISTRATOR:PERSAUD, TINAFACILITY TYPE:
850
ADDRESS:3765 OXFORD STREETTELEPHONE:
(707) 252-9330
CITY:NAPASTATE: CAZIP CODE:
94558
CAPACITY:34CENSUS: 14DATE:
12/11/2023
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Tina Persaud/Peggy HowardTIME COMPLETED:
10:59 AM
ALLEGATION(S):
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Staff yell at day care children.
Staff use inappropriate forms of discipline with day care children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mindy Mohr made an unannounced complaint investigation visit today, and met with Director/Licensee, Tina Persaud and Peggy Howard, for the purpose of delivering findings of the above allegations. LPA Mindy Mohr previously met with Tina on 10/26/2023 to open the complaint.
During the course of the investigation, LPA Mohr conducted interviews, received documents and made observations. From 10/26/2023 through 11/17/2023, interviews were conducted with five staff (S1-S5), eight children (C1-C8), and seven adults (A1-A7).
Licensee stated she’s observed S4 being loud and acknowledged she was told about a child who was spanked while at the facility and is now afraid to use the bathroom. Licensee further stated the facility policies are the same as 40 years ago regarding discipline and how they handle children. S5 stated that sometimes for time out, children sit in a chair in the block room alone with the door closed. S5 also confirmed that they pull children by their shirts when they are being bad or not listening and that teachers yell when children don’t mind. S5 further claimed “we all do it”. S2 stated that S4 tends to yell at children.
Continued on LIC9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 01-CC-20231024094048
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: YOUNG WORLD OF LEARNING
FACILITY NUMBER: 280106261
VISIT DATE: 12/11/2023
NARRATIVE
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Children interviews (C1-C8) provided corroborating evidence, confirming that the time out area is alone in the ‘block room’ with the door closed. In addition, teachers pull children by their arms and/or shirts and drag them, specifically with the younger children’s feet dragging on the floor, and sometimes picking the children up by their clothing and then dropping them to the floor. One child demonstrated how the teachers grab the younger children and drop them onto the floor. It was further noted that when the children cry after being grabbed, they go to time out until they stop crying. Two interviews revealed that S4 spanked C7. It was further disclosed that the teachers have a new rule not to spank children anymore. Six of the children interviews confirmed that teachers yell a lot, specifically identifying S1, while two children stated teachers tell them to shut up.

Adult interviews (A1-A6) revealed they have observed the teachers yell or scream at children and handle children in a way that is inappropriate, specifically observing S1, S3, S4 and S5 grab and pull the children by their arms and/or clothing. A1 observed S4 yanking a child off of the play structure. A3 heard a child crying alone in a room with the door closed and when the child opened the door, S4 told the child to stay in there and close the door. A6 has observed children sitting alone at tables or in the corner with their heads down and heard S1 yell at a child to sit and put their head down. An adult interview also stated a child confirmed two friends got spanked by a teacher at school.

Based on the investigation, the preponderance of evidence standard has been met. Therefore, the above allegations are found to be substantiated. The following violations of the California Code of Regulations, Title 22; Division 12: see LIC 9099D.



Civil penalties are assessed on form LIC421FC for repeat violations within 12 months, in the amount of $250 for each repeat violation, for a total amount of $500 assessed today.

Continued on LIC9099C
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2023 and conducted by Evaluator Melinda Mohr
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20231024094048

FACILITY NAME:YOUNG WORLD OF LEARNINGFACILITY NUMBER:
280106261
ADMINISTRATOR:PERSAUD, TINAFACILITY TYPE:
850
ADDRESS:3765 OXFORD STREETTELEPHONE:
(707) 252-9330
CITY:NAPASTATE: CAZIP CODE:
94558
CAPACITY:34CENSUS: 14DATE:
12/11/2023
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Tina Persaud/Peggy HowardTIME COMPLETED:
10:59 AM
ALLEGATION(S):
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Staff do not provide adequate supervision, resulting in day care children sustaining injuries.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mindy Mohr made an unannounced complaint investigation visit today, and met with Director/Licensee, Tina Persaud and Peggy Howard, for the purpose of delivering findings of the above allegation. LPA Mindy Mohr previously met with Tina on 10/26/2023 to open the complaint. During the course of the investigation, LPA Mohr conducted interviews, received documents and made observations. From 10/26/2023 through 11/17/2023, interviews were conducted with five staff (S1-S5), eight children (C1-C8), and seven adults (A1-A7).

Licensee and staff interviews did not reveal there is a lack of supervision resulting in injuries. Staff stated any injuries that children have sustained are minor and occur during the normal course of play. S4 stated she watches children carefully as they are always hitting and pushing each other. S4 also stated there were two separate incidents where two children had gotten bloody noses while playing, but staff did not see how it happened.
Continued on LIC 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 01-CC-20231024094048
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: YOUNG WORLD OF LEARNING
FACILITY NUMBER: 280106261
VISIT DATE: 12/11/2023
NARRATIVE
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Children interviews revealed that they are alone while inside the facility, but there is no evidence to indicate they are sustaining injuries during that time alone. Some parent interviews did confirm that children are getting injured while at the facility, specifically noting that their children have come home continuously with unknown scratches, bruises and bumps. A3, A5 and A6 were told by staff that children push, fight with one another, and fall which resulted in the injuries their children sustained. There was no corroborating evidence to correlate injuries to a lack of supervision.

Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred and therefore is determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the facility’s representative, Peggy Howard. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 01-CC-20231024094048
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: YOUNG WORLD OF LEARNING
FACILITY NUMBER: 280106261
VISIT DATE: 12/11/2023
NARRATIVE
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Exit interview was conducted, and report reviewed with facility representative Peggy Howard.

LPA Mohr informed facility representative, Peggy Howard that this report dated 12/11/2023 documents two Type A citations. Type A citations shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Mohr informed facility representative to provide a copy of this licensing report dated 12/11/2023 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 6
Control Number 01-CC-20231024094048
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: YOUNG WORLD OF LEARNING
FACILITY NUMBER: 280106261
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/11/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/11/2023
Section Cited
CCR
101223(a)(3)
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The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature…
This requirement is not met as evidenced by:
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Licensee stated that they will not have children be alone in the room. Licensee also stated that if there is a child having a rough time they will switch out staff to help with the child. Licensee also agrees to accept referral to CCL’s Technical Support Program (TSP) to focus on personal rights.
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Based on interviews, records obtained, and observations, evidence shows that children are left alone for an extended period of time as way of discipline in a room. It is also confirmed that staff pick children up by their clothing, grab their arms and pull them as a way of discipline. This poses a potential health, safety and/or personal rights risk to the children in care.
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Licensee agrees to obtain personal rights training from an outside agency for all staff.
Licensee will email, fax or mail certificate of completion of additional training. LPA's email melinda.mohr@dss.ca.gov
Type A
12/11/2023
Section Cited
CCR
101223(a)(1)
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The licensee shall ensure that each child is accorded the following personal rights: To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement is not met as evidenced by:
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Licensee stated they will not raise their voices to the children. Licensee also agrees to accept referral to CCL’s Technical Support Program (TSP) to focus on personal rights.
melinda.mohr@dss.ca.gov
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Based on interviews and information provided that confirmed staff yell at children.They also yell at children to ‘shut up’, and ‘be quiet’. This poses a potential health, safety and/or personal rights risk to the children in care.
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Licensee agrees to obtain personal rights training from an outside agency for all staff. LPA's email melinda.mohr@dss.ca.gov
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 6