283009825-5-7-2024-01-CC-LLEI-D5GR8H-20240521124757

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 283009825
Report Date: 05/07/2024
Date Signed: 05/07/2024 09:29:39 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/22/2024 and conducted by Evaluator Melinda Mohr

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20240222083152

FACILITY NAME:	NAPA VALLEY COLLEGE CHILD & FAMILY P/S BY NCOE		FACILITY NUMBER:	283009825
ADMINISTRATOR:	DE LA CRUZ, MAYRA		FACILITY TYPE:	850
ADDRESS:	2277 NAPA VALLEJO HWY BLD 3000		TELEPHONE:	(707) 256-7040
CITY:	NAPA	STATE: CA	ZIP CODE:	94558
CAPACITY:	68	CENSUS: 18	DATE:	05/07/2024
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Mayra De La Cruz		TIME COMPLETED:	09:35 AM

ALLEGATION(S):

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Staff are retaliating due to a complaint being filed.
Staff do not assist child with using the bathroom as needed.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Mindy Mohr made an unannounced complaint investigation visit today, and met with Site Supervisor, Mayra De La Cruz, for the purpose of delivering the findings of the above allegations. LPA Mindy Mohr previously met with Site Supervisor Mayra De La Cruz on 02/28/204 to open the complaint which alleged staff do not assist child with using the bathroom as needed and staff are retaliating due to a complaint being filed.

During the course of the investigation LPA, Mohr toured the facility, received documents, conducted interviews, and made observations. From 02/28/2024 through 04/05/2024, interviews were conducted with Site Supervisor (S1), 2 staff (S2-S3), three adults (A1 -A3) and other adult interviews were attempted. Interviews with S1 – S3 all stated there is a diaper chart that is used, and if a child requires assistance in the bathroom, teachers provide that assistance. S2 stated specifically that when a child is potty training the children do everything on their own, but teachers will assist the child if needed.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20240222083152

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: NAPA VALLEY COLLEGE CHILD & FAMILY P/S BY NCOE	FACILITY NUMBER: 283009825
	VISIT DATE: 05/07/2024

NARRATIVE

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Statements from A1 – A3 all corroborate that their children have been clean when picked up and teachers assist the children, both in diapers and when potty training. A4 stated that their child had a wet diaper when picked up and has not been fully cleaned during a diaper change.

S1 denied the allegation that staff are retaliating due to a complaint being filed, specifically that C1 was sent home early and on another occasion was in clothing that was not appropriate for the weather. S1 stated that when children are sick, they cannot be at school, and if a child becomes ill while at school parents are called and expected to pick up their children in a timely manner. Additionally, parents must have more than one emergency contact who can be called when the parent is not available. Adult interviews (A2-A3) revealed that children cannot be at school while sick and if they become sick while at school, parents will be notified to pick the sick child up. A4 stated they were called to pick up their child from school when the child was not sick. Staff interview (S2) stated one afternoon C1 was put into different clothing as C1 refused to wear specific clothing that was provided, the parent was upset with the situation. There is not enough evidence to correlate the facility was retaliating as a result of how the child was treated.

Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the facility’s Site Supervisor, Mayra De La Cruz. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024

LIC9099 (FAS) - (06/04)

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