283010138-8-17-2022-01-CC-LLEI-CHEW3Y-20220818165640

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 283010138
Report Date: 08/17/2022
Date Signed: 08/17/2022 09:58:50 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2022 and conducted by Evaluator Kevin O'Connell

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20220518142541

FACILITY NAME:	HOPPER CREEK MONTESSORI		FACILITY NUMBER:	283010138
ADMINISTRATOR:	ELIZABETH FOSTER		FACILITY TYPE:	850
ADDRESS:	2141 2ND STREET		TELEPHONE:	(707) 231-8768
CITY:	NAPA	STATE: CA	ZIP CODE:	94559
CAPACITY:	35	CENSUS: 10	DATE:	08/17/2022
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Brenna Roth, Licensee		TIME COMPLETED:	10:05 AM

ALLEGATION(S):

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Licensee failed to follow admission agreement

INVESTIGATION FINDINGS:

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Licensing Program Analyst, Kevin O’Connell made a subsequent complaint investigation on 8/17/2022 at 9:00am and met with the Licensee, Brenna Roth (S1), to deliver the findings regarding the following allegation. It was alleged that the Licensee failed to follow the admission agreement, specifically, by disenrolling a child without cause.
LPA O’Connell previously met with S1 on 5/25/2022 to initiate the investigation by discussing the purpose of the visit, conducting interviews, reviewing files, obtaining facility roster, parent handbook and making observations.
On 5/25/22 at 10:00am, S1 denied the allegation stating that parents disenrolled or withdrew their children from care after three staff members quit on 04/29/2022.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Kevin O'Connell
LICENSING EVALUATOR SIGNATURE:	DATE: 08/17/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20220518142541

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: HOPPER CREEK MONTESSORI	FACILITY NUMBER: 283010138
	VISIT DATE: 08/17/2022

NARRATIVE

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The Licensee also decided to care for a smaller number of children due to lack of staffing. S1 further claimed that one parent tried to re-enroll a child at a later date in which S1 advised of an opening on 06/01/2022 but it was not soon enough for that parent.
Two staff (S1- S2) were interviewed on 5/25/22, two prior staff (PS1 & PS2) were interviewed 8/8/22/& 8/9/22, and eight parents (P1- P8) were interviewed from 8/10/22-8/12/22. In addition, various documents were reviewed and observations were made.
On Friday, 04/29/22, three teachers resigned abruptly, leaving the facility without enough staff to accommodate all of the attending children. Parent interviews did confirm that S1 sent an email over the weekend explaining the situation and the need to downsize. It also noted the facility’s closure on Monday, 05/03/22. There were some inconsistent statements whether or not S1 requested volunteers to dissenroll their children or parents voluntarily found other child care. P1- P7 stated that the communication with the S1 was not good but none said that they were forced to dissenroll their child. One parent claimed the S1 would not communicate whether or not the child was still able to attend, however, according to S1, communication was provided.
S1 further claimed that the parent verbally disenrolled the child but then attempted to re-enroll the child on 5/12/22 when space was not available. PS2 also stated that a couple of weeks after the staff resigned, parents requested care from her directly but was not yet able to provide the care. The enrollment and withdrawal procedures noted in the Parent Handbook/Application were reviewed but they did not specifically address this type of occurrence and conflicting statements could not confirm whether children were withdrawn from care or inappropriately disenrolled.

Based on the investigation, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove the alleged violation occurred. Therefore, the allegation is unsubstantiated. An exit

interview was conducted, and this report was read and discussed in detail with the Licensee, Brenna Roth. No title 22 violations were cited. Appeal rights were provided. Notice of Site Visit must be posted for 30 days from today.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Kevin O'Connell
LICENSING EVALUATOR SIGNATURE:	DATE: 08/17/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2022

LIC9099 (FAS) - (06/04)

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