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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 286803573
Report Date: 12/19/2025
Date Signed: 12/19/2025 03:22:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/21/2025 and conducted by Evaluator Julie Florio
COMPLAINT CONTROL NUMBER: 21-AS-20251121074233
FACILITY NAME:E.R.SALGADO,INC./SAINT LUCIA RESIDENTIAL CAREFACILITY NUMBER:
286803573
ADMINISTRATOR:ROSE SALGADOFACILITY TYPE:
735
ADDRESS:134 LANDANA STREETTELEPHONE:
(707) 315-4838
CITY:AMERICAN CANYONSTATE: ZIP CODE:
94503
CAPACITY:6CENSUS: 6DATE:
12/19/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Rose Salgado, Licensee/AdministratorTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Licensee not meeting the needs of client, resulting in neglect
Licensee not meeting the mental health needs of client resulting in self-neglect
INVESTIGATION FINDINGS:
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On 12/19/2025, Licensing Program Analyst (LPA) Julie Florio arrived unannounced to deliver complaint #21-AS-20251121074233 investigation findings regarding the above allegations and met with Rose Salgado, Licensee. Reporting Party (RP) alleges that the licensee is not meeting the needs of client resulting in neglect, and that the licensee is not meeting the mental health needs of client resulting in self-neglect.

LPA Florio conducted 10-day complaint investigation visit on 11/25/2025 and obtained documents, made observations, and conducted interviews. It was revealed through interviews with Licensee and Client 1 (C1) that C1 performs their own self-care. Licensee states they did not notice a change in C1's self-care routine or behaviors until 11/19/2025 when they were notified by the social worker at the adult day program C1 attends a few days per week. Based on medication order dated 11/20/2025, Licensee took C1 to their primary care physician (PCP) the next day after being notified of the observed change of condition, and C1's psychiatry medication was increased.

Continued on LIC9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Julie Florio
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20251121074233
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: E.R.SALGADO,INC./SAINT LUCIA RESIDENTIAL CARE
FACILITY NUMBER: 286803573
VISIT DATE: 12/19/2025
NARRATIVE
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Continued from LIC9099...

Today, 12/19/2025, LPA confirmed with Licensee that C1 will have blood tests run this week in preparation for their psychiatry appointment scheduled for 1/29/2025 were C1's response to the most recent medication change will be evaluated and medications will be adjusted if indicated. Today, LPA also conducted a phone interview with Witness 1 (W1) who stated that C1 "looked nice this week" and appears to be improving. W1 also stated that C1's history of similar behaviors and reduced self-care are typically due to a lack of medication compliance. LPA also spoke with C1 in person today and observed C1 clean, well groomed, and smiling. C1 stated "I am happy every day" when asked how they are doing today. Based on observations made, interviews conducted, and records reviewed, the department received conflicting information regarding these allegations.

Based on interviews conducted, observations made, and records obtained, the allegations that the licensee is not meeting the needs of client resulting in neglect, and that the licensee is not meeting the mental health needs of client resulting in self-neglect are UNSUBSTANTIATED. A finding that complaint allegations are unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No deficiencies cited.

Exit interview conducted with Licensee, whose signature on form confirms receipt of document(s).
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Julie Florio
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
LIC9099 (FAS) - (06/04)
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