295920391-7-21-2026-59-AS-LMUZ-DWDTJ5-20260727144544

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 295920391
Report Date: 07/21/2026
Date Signed: 07/21/2026 10:35:30 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2026 and conducted by Evaluator Cassandra Mikkelson

COMPLAINT CONTROL NUMBER: 59-AS-20260522110412

FACILITY NAME:	BANNER CREST		FACILITY NUMBER:	295920391
ADMINISTRATOR:	ALLEY LOCKHART, BRITTANY		FACILITY TYPE:	740
ADDRESS:	12382 CASCADE WAY		TELEPHONE:	(209) 747-6979
CITY:	NEVADA CITY	STATE: CA	ZIP CODE:	95959
CAPACITY:	6	CENSUS: 6	DATE:	07/21/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Carrie Trammell		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Resident was sexually abused while in care.

INVESTIGATION FINDINGS:

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Licensed Program Analyst (LPA) Cassandra Mikkelson arrived at the facility unannounced and met with Carrie Trammell to deliver findings for the above complaint allegation.

During the investigation, LPA conducted interviews, conducted a tour of the facility, and reviewed documentation pertinent to the investigation.

The results of the investigation are as follows:

*** Report continued on 9099-C***

Unsubstantiated

Estimated Days of Completion: 10

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Cassandra Mikkelson
LICENSING EVALUATOR SIGNATURE:	DATE: 07/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 59-AS-20260522110412

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: BANNER CREST	FACILITY NUMBER: 295920391
	VISIT DATE: 07/21/2026

NARRATIVE

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Resident was sexually abused while in care

Interviews conducted with residents indicated that they felt safe at the facility and no one has ever hurt them at the facility. Interviews conducted with staff indicated there has not been any reports of inappropriate behavior or touching from staff. Staff ensure to report anything out of the ordinary during brief changes. Records reviewed indicated that there were no reports of sexual abuse or suspected sexual abuse from staff towards residents in care.

Based on interviews conducted and records reviewed, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview was conducted with Administrator. A copy of this report was provided. Signature on these forms acknowledges receipt of these documents.

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Cassandra Mikkelson
LICENSING EVALUATOR SIGNATURE:	DATE: 07/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026

LIC9099 (FAS) - (06/04)

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