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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300600077
Report Date: 12/11/2025
Date Signed: 12/11/2025 02:28:08 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/04/2025 and conducted by Evaluator Anna Francesca Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251104151153
FACILITY NAME:TEMPLE BETH TIKVAH EARLY CHILDHOOD LEARNING CENTEFACILITY NUMBER:
300600077
ADMINISTRATOR:WIRTZER, NATALIEFACILITY TYPE:
850
ADDRESS:1600 N ACACIA AVENUETELEPHONE:
(714) 871-9555
CITY:FULLERTONSTATE: CAZIP CODE:
92831
CAPACITY:48CENSUS: 4DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Director Rachel WhiteTIME COMPLETED:
02:40 PM
ALLEGATION(S):
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(1) Staff did not ensure daycare was free from pests.
(2) Staff do not ensure daycare is clean and safe
INVESTIGATION FINDINGS:
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On 12/11/2025, at 1:20PM Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection. This is to deliver the findings of the investigation initiated on 11/7/2025. Upon arrival, the LPA met Director Rachel White and informed them of the purpose of visit Census was taken. LPA observed 4 preschool children and 1 staff. Children were napping when LPA arrived

A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 11/04/25 alleging
(1) Staff did not ensure daycare was free from pests.
(2) Staff do not ensure daycare is clean and safe

Page 1 of 3
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 06-CC-20251104151153
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TEMPLE BETH TIKVAH EARLY CHILDHOOD LEARNING CENTE
FACILITY NUMBER: 300600077
VISIT DATE: 12/11/2025
NARRATIVE
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During the course of investigation, LPA interviewed 2 staff, 5 children, 3 parents, and reviewed facility files.
Regarding allegation (1) Staff did not ensure daycare was free from pests.

Reporting Party (RP) stated there have been rat/mouse droppings in every room at the preschool in full access to the children.

During the staff interview, director stated they were made aware of the rat droppings on October 23, 2025, and called pest control immediately. Director stated they closed 2 classrooms, and they use multipurpose room for children's activities. Staff 2 (S2) stated they saw rat droppings in the classrooms. S2 also stated they have been putting on quite a few mouse traps outside and in classroom, and children mainly being outside at the side or front yard for activities.

On 11/7/25 PA observed rat droppings in room 1, 2, 3, multipurpose room, kitchen and storage room. LPA also observed mouse traps in the multipurpose room, and Room #3 closet. Children were in the multipurpose room and rat droppings were visible and accessible to children.



Based on record review, the facility showed proof of Pest and Termite Control from 1st Stryke Pest and Termite Solutions Invoice with service date 10/16/25 for Rodent Proofing “Closing exterior entry points for rodents”. Director stated they called pest control on 10/16/25, since they saw evidence of rodents on the property. And then eventually on 10/23/25, report was sent to the director about seeing droppings in the classrooms and follow up pest control visits after 10/16/25 was conducted.

During children interview, Child 1 (C1) stated they have seen mouse poop in the lunch room.



LPA interviewed parents, 1 of 3 parents expressed concerns about the rat infestation at the facility.



Page 2 of 3
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 06-CC-20251104151153
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TEMPLE BETH TIKVAH EARLY CHILDHOOD LEARNING CENTE
FACILITY NUMBER: 300600077
VISIT DATE: 12/11/2025
NARRATIVE
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Regarding allegation (2) Staff do not ensure daycare is clean and safe

RP stated facility has done nothing to make sure the school is clean and fit for use.

During the staff interview, director stated they hired a third-party cleaning company to do deep cleaning. Director stated cleaning custodian did not arrive to do cleaning on Thursday (11/6/25) that is why during 11/07/25 complaint visit by LPA; rat droppings were still visible in the classrooms. S2 stated the new cleaner does a better job than the previous cleaner.

Based on LPA’s observations, Room 1, 2,3 multipurpose room, kitchen and storage room all have rat droppings that was not cleaned.



On 12/2/25 LPA observed rat droppings in classroom #3 still on the toy chest.

LPA interviewed children, none of the children interviewed disclosed information that supports the allegation.

LPA interviewed 3 parents and none of the parents interviewed disclosed any information that could supports the allegation.

Based on interview and record review, the preponderance of evidence standard has been met, therefore the above allegations on Staff did not ensure daycare was free from pests and Staff do not ensure daycare is clean and safe, are found to be SUBSTANTIATED. See LIC9099D for 2 Type B violations.


Exit interview was conducted with Director Rachel White. Report and deficiency were discussed. The Notice of Site Visit was posted and must remain posted for 30 consecutive days. Appeal Rights were provided.

Page 3 of 3

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/04/2025 and conducted by Evaluator Anna Francesca Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251104151153

FACILITY NAME:TEMPLE BETH TIKVAH EARLY CHILDHOOD LEARNING CENTEFACILITY NUMBER:
300600077
ADMINISTRATOR:WIRTZER, NATALIEFACILITY TYPE:
850
ADDRESS:1600 N ACACIA AVENUETELEPHONE:
(714) 871-9555
CITY:FULLERTONSTATE: CAZIP CODE:
92831
CAPACITY:48CENSUS: 4DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Director Rachel WhiteTIME COMPLETED:
02:40 PM
ALLEGATION(S):
1
2
3
4
5
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7
8
9
Hazardous items are accessible to children in care
INVESTIGATION FINDINGS:
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On 12/11/2025, at 1:20PM Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection. This is to deliver the findings of the investigation initiated on 11/7/2025. Upon arrival, the LPA met Director Rachel White and informed them of the purpose of visit. Census was taken. LPA observed 4 preschool children and 1 staff. Children were napping when LPA arrived.

A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 11/04/25 alleging; Hazardous items are accessible to children in care
Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 06-CC-20251104151153
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TEMPLE BETH TIKVAH EARLY CHILDHOOD LEARNING CENTE
FACILITY NUMBER: 300600077
VISIT DATE: 12/11/2025
NARRATIVE
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During the course of investigation, LPA interviewed 2 staff members, 5 children, 3 parents, and reviewed facility records.

Reporting Party (RP) stated the janitor left dangerous materials, such as cleaning supplies and leaf blowers, in reach of the children.

During staff interviews, 2 of 2 staff stated the janitor would leave cleaning supplies such as bleach, sanitizing spray, leaf blower and vacuum reachable to children. 2 of 2 staff stated they would put away cleaning supplies and bleach when they open the school and before children arrive the school.


On 11/7/25 and 12/2/25, LPA did not observe hazardous items like cleaning supplies and bleach on the premises.


LPA interviewed 3 parents and none of the parents interviewed disclosed any information that could support the allegation.

Based on observation and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove Hazardous items are accessible to children in care violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.



Exit interview was conducted with Director Rachel White. Report was reviewed and discussed. The Notice of Site Visit was posted and must remain posted for 30 consecutive days. Appeal Rights were provided.

Page 2 of 2

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 06-CC-20251104151153
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TEMPLE BETH TIKVAH EARLY CHILDHOOD LEARNING CENTE
FACILITY NUMBER: 300600077
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/19/2025
Section Cited
CCR
101238(a)(1)
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101238 (a)(1) Buildings and Grounds
(a) The child care center shall be clean, safe, sanitary....(1)The licensee shall take measures to keep the center free of flies, other insects, and rodents.
This requirement is not met as evidenced by:
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Director stated there are no more sightings of rodents or no new rat droppings. The facility has provided Pest Control service documents to LPA. Director stated they will provide the rodent package that there is a weekly service treatment done to erradicate rodents in the facility.
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Based on observation, interviews, and records reviewed, the facility was not kept free from rodents and rat droppings and were seen and observed in the classrooms.
This poses a potential health risk to persons in care.
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Type B
12/19/2025
Section Cited
CCR
101238(a)
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101238(a) Buildings and Grounds
(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.
This requirement is not met as evidenced by:
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Director stated they hired a third-party cleaning service to keep the facility clean.
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Based on observation, interviews, and records reviewed, the facility was not kept clean from rat droppings were seen and observed in the classrooms.
This poses a potential health risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6