<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300600915
Report Date: 07/29/2025
Date Signed: 07/29/2025 03:21:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2025 and conducted by Evaluator Vivian Trinh
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250617140930
FACILITY NAME:ST. OLAF CHILDCARE CENTERFACILITY NUMBER:
300600915
ADMINISTRATOR:KAREN WISHARTFACILITY TYPE:
850
ADDRESS:12432 NINTH STREETTELEPHONE:
(714) 530-8930
CITY:GARDEN GROVESTATE: CAZIP CODE:
92840
CAPACITY:84CENSUS: 20DATE:
07/29/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Wishart, Karen (Director) TIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not cleaning the daycare properly
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Vivian Trinh conducted an unannounced complaint visit to deliver the complaint findings. This is a continuation of the investigation initiated on 6/19/2025. LPA met with Director Karen Wishart and informed the Director of the visit. The Director guided LPA on a tour of the facility and a census was taken. The overall observed census included 20 preschool children were napping, and two (2) staff members.
A review of staff criminal clearance records on this date 7/29/2025 indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 6/17/2025, the Orange County Child Care Office received a complaint alleging that staff are not cleaning the daycare properly.
During the investigation, LPA conducted facility visits on 6/19/2025. LPA Trinh interviewed 5 staff members, 5 children, and five (5) parents.
Contined Page 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250617140930
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: ST. OLAF CHILDCARE CENTER
FACILITY NUMBER: 300600915
VISIT DATE: 07/29/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 2.
During the investigation, LPA conducted facility visits on 6/19/2025. LPA Trinh interviewed 5 staff members, 5 children, and five (5) parents. LPA Trinh also reviewed records: these included the LIC 500 Personnel Report, LIC 9040 Children’s Roster, the Personnel Handbook, and a receipt for the services yearly from IBEX Building Services, and invoices from the janitorial crew who come every Monday-Friday evening to clean the facility. A receipt of Costco, and Sam Club’s invoices.

Regarding the allegation “Staff are not cleaning the day care, probably.” During visits, LPA observed that the facility has Wipes and Lysol disinfecting wipes in each of the classroom counters. LPA interviewed five (5) staff members, all staff members stated that throughout the day, all staff members see something dirty that needs to be cleaned, and they clean it right away. Additionally, all staff members mentioned that Staff #3 (S3) arrives early to clean the facility before children arrive at school. All five (5) children stated that their teachers clean the facility and assist the children whenever they need help.



During record reviews, LPA reviewed facility copies of receipts from Sam’s club and Costco, showing that the center has purchased disinfection supplies monthly and as needed. If additional supplies are needed, the Director will distribute them. In addition, S1 proved that the facility's janitorial cleaning crew issued an invoice every night after the children leave to clean the facility. All five (5) interviewed parents did not disclose any information related to the allegation.

Based on observations, interviews, and record reviews, there is not a preponderance of evidence to prove that the facility does not ensure healthful accommodations.

Based on the information gathered from LPA’s observations, interviews, and record reviews, there is insufficient evidence to corroborate the allegation: Staff are not cleaning the day-care properly. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur in the day-care facility, therefore the listed allegation is UNSUBSTANTIATED.
An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.

End of the Report.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2