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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300602967
Report Date: 03/19/2026
Date Signed: 03/19/2026 10:54:48 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/25/2026 and conducted by Evaluator Soo Jin Jung
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260225160734
FACILITY NAME:GRACE CHRISTIAN PRESCHOOLFACILITY NUMBER:
300602967
ADMINISTRATOR:CILDERMAN, NICOLEFACILITY TYPE:
850
ADDRESS:26052 TRABUCO ROADTELEPHONE:
(949) 951-8683
CITY:LAKE FORESTSTATE: CAZIP CODE:
92630
CAPACITY:150CENSUS: 86DATE:
03/19/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Director, Rebekah BayTIME COMPLETED:
11:10 AM
ALLEGATION(S):
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Staff handles day care children in a rough manner
Staff speaks inappropriately to day care children
INVESTIGATION FINDINGS:
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On 3/19/2026, Licensing Program Analyst (LPA) S. Jung, conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Office. LPA met with Director, Rebekah Bay, and disclosed the purpose of the inspection. LPA was led on a tour of the facility and observed was a total of 86 children and 13 staff members. Hours of operation are Monday through Friday 7:00 a.m. to 6:00 p.m.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

(Go to Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20260225160734
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: GRACE CHRISTIAN PRESCHOOL
FACILITY NUMBER: 300602967
VISIT DATE: 03/19/2026
NARRATIVE
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(Page 2)

On 2/25/2026, the Orange County Regional Office received a complaint with two allegations listed above: Reporting Party (RP) alleged that (1) staff handles day care children in a rough manner and (2) staff speaks inappropriately to day care children.

RP’s concerns were reported to Child Protective Services (CPS) which prompted a visit by a deputy from the city of Lake Forest. Upon reviewing the CPS report and the deputy’s comments, LPA learned that the deputy did not assess criminal activity.

On 3/3/2026, LPA conducted an unannounced Case Management – Incident visit at the facility. Facility provided LPA with documents pertinent to the UIR. Interviews were conducted with staff members and day care children. However, RP’s allegations could not be confirmed through staff and children’s interviews.

The Orange County Regional Office has investigated the complaint alleging (1) staff handles day care children in a rough manner and (2) staff speaks inappropriately to day care children; although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No deficiencies cited.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director, Rebekah Bay.

End of report.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2