300603257-2-3-2026-22-AS-APAO-DR2VX6-20260206154859

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300603257
Report Date: 02/03/2026
Date Signed: 02/03/2026 03:40:07 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2024 and conducted by Evaluator Alvaro Ramirez Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20240606125839

FACILITY NAME:	REGENTS POINT		FACILITY NUMBER:	300603257
ADMINISTRATOR:	FORNEY, MELINDA M		FACILITY TYPE:	741
ADDRESS:	19191 HARVARD AVENUE		TELEPHONE:	(949) 854-9500
CITY:	IRVINE	STATE: CA	ZIP CODE:	92612
CAPACITY:	399	CENSUS: 327	DATE:	02/03/2026
		UNANNOUNCED	TIME BEGAN:	12:40 PM
MET WITH:	Sheila Weathers-Nurse Manager, Ashley Croslin-Wellness Director		TIME COMPLETED:	03:55 PM

ALLEGATION(S):

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Residents were not evaluated for proper medical care.
Residents were not receiving hygiene care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegations received on June 6, 2024. LPA was greeted and granted entry into the facility and met with Nurse Manager (NM) Sheila Weathers, Wellness Director Ashley Croslin and Executive Director (ED) Melinda Forney. LPA explained the reason for the visit.

This Department has investigated the complaint alleging that Residents were not evaluated for proper medical care. Regarding the allegation the following was revealed: During the course of the interviews with individuals ten of eleven individuals interviewed denied the allegations. During the investigation LPA reviewed the Regents Points Resident roster dated June 12, 2024. Per Resident roster, three of four residents mentioned on the complaint are not residents at Regents Point, #300603257. LPA was able to interview Resident 4 (R4) who matches one of the resident names. R4 denied the allegations. During the interviews with staff, Staff 1 (S1) reported that the residents are being evaluated for proper medical care.
CONTINUED ON LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 02/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/03/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20240606125839

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: REGENTS POINT	FACILITY NUMBER: 300603257
	VISIT DATE: 02/03/2026

NARRATIVE

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S2 stated that staff do a good job at assessing the residents and determining if a resident needs to go to the Hospital.

Regarding the allegation that Residents were no receiving hygiene care, the following was revealed: During the course of the interviews with residents, R4 reported that she does not need much assistance and stated that her hygiene needs are being met. Per R5 through R9, they are receiving hygiene care and/or reported that they get assistance with showers, with washing their clothes and bedding and with cleaning their apartment. During the interviews with staff, S1 reported that staff follow a shower schedule. S1 stated that housekeeping cleans the apartment and stated that the laundry staff assist with washing the bedding and clothes. Per S2, staff help the residents with their shower and reported that some residents refuse to shower.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with facility representative, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 02/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/03/2026

LIC9099 (FAS) - (06/04)

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