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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300603257
Report Date: 06/05/2026
Date Signed: 06/05/2026 03:48:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2026 and conducted by Evaluator Fred Arias
COMPLAINT CONTROL NUMBER: 22-AS-20260123144440
FACILITY NAME:REGENTS POINTFACILITY NUMBER:
300603257
ADMINISTRATOR:FORNEY, MELINDA MFACILITY TYPE:
741
ADDRESS:19191 HARVARD AVENUETELEPHONE:
(949) 854-9500
CITY:IRVINESTATE: CAZIP CODE:
92612
CAPACITY:399CENSUS: 383DATE:
06/05/2026
UNANNOUNCEDTIME BEGAN:
10:05 AM
MET WITH:Sheila WeathersTIME COMPLETED:
04:02 PM
ALLEGATION(S):
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Staff did not give resident medication as prescribed.
Staff did not keep resident's authorized person informed about the resident's care.
Facility is not conducting reappraisal properly.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Fred Arias conducted an unannounced complaint visit to finalize an investigation into the above allegations. LPA was greeted and granted entry into the facility and explained the reason for the visit.

It was alleged staff did not give resident medication as prescribed, staff did not keep resident's authorized person informed about the resident's care, and facility is not conducting reappraisal properly. LPA conducted interviews with staff. LPA reviewed records obtained.

The investigation determined as follows: Regarding the allegation staff did not give resident medication as prescribed, it was reported staff is crushing Resident 1 (R1)'s medications without a physician's order. Interviews with nine out of eleven staff stated they have not crushed medications without a physician's order. One out of the remaining three staff stated they are unaware of any medications crushed prior to January 24, 2026. The two remaining staff did not add anything relevant to the allegation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Fred Arias
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 22-AS-20260123144440
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: REGENTS POINT
FACILITY NUMBER: 300603257
VISIT DATE: 06/05/2026
NARRATIVE
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Interview with Witness 1 (W1) stated they had not observe medications being crushed during their visits with R1 in the mornings but understood some medications administered in the evenings were crushed via their spouse.

Record review revealed a physician's order dated January 24, 2026 indicating medications may be crushed as appropriate. An updated order dated February 10, 2026 specifies four medications as "may be crushed" including Lorazepam with a start date of January 11, 2026, Acetaminophen with a start date of December 15, 2025, Midodrine with a start date of December 15, 2025, and Simethicone with a start date of December 15, 2025.

Regarding the allegation staff did not keep resident's authorized person informed about the resident's care, it was reported the staff did not inform the responsible party that apple sauce was being used to assist R1 with swallowing medications. Interviews with five out of eleven staff stated R1's responsible party brought their own apple sauce to be used to assist with administering medications for R1. Three of those five staff added R1's family was aware that apple sauce was being used to assist with administering medications. One of the remaining six staff stated R1's responsible party would assist R1 with administering medications using apple sauce. The remaining five staff did not add anything relevant to the allegation. Interview with W1 stated they did not have any concerns with staff using apple sauce to assist R1 with swallowing medications.

Regarding the allegation facility is not conducting reappraisal properly, it was reported R1 was not assessed properly using their native language. Interviews with one out of eleven staff stated they completed an assessment February 2025 with R1's family member present. The staff added they attempted to complete another assessment November of 2025 but was unable to complete because R1 chose not to participate. R1's family member was present as well. The staff member does not believe there was a language barrier with R1. One out of the remaining ten staff stated they completed an assessment December 2025 and February 2026. The staff member stated R1's English was "impeccable". One out of the remaining nine staff stated when an appraisal is completed, they provide the appraisal to management to review with resident families. One out of the remaining eight staff stated during a meeting held with R1's family after the appraisal was completed February 2026, R1's family asked for a reappraisal to be done with a translator. The staff member agreed to the request and began the search for a translator prior to R1's decline. The remaining seven staff did not add anything relevant to the allegations. Interview with W1 stated the facility staff agreed to look for a translator to do a reappraisal at the family's request during the February 2026 meeting.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Fred Arias
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 22-AS-20260123144440
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: REGENTS POINT
FACILITY NUMBER: 300603257
VISIT DATE: 06/05/2026
NARRATIVE
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W1 added they were present during the attempted assessment last year.

Record review revealed R1's physician's report dated January 2, 2026 indicates R1 is able to communicate needs. Staff progress note indicated an assessment was attempted on November 7, 2025 but R1 declined to answer any questions. Family member was present during the attempted assessment. R1's assessment was completed on December 5, 2025 indicating R1 needed assistance with their cognitive functions.

Based on interviews and record review, the above allegations are therefore deemed unsubstantiated meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted and a copy of the report was left with the facility representative.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Fred Arias
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3