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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300603522
Report Date: 08/26/2022
Date Signed: 08/26/2022 02:05:40 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/20/2022 and conducted by Evaluator Carmen Odom
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20220620101419
FACILITY NAME:GRACE HARBOR CHURCH AND SCHOOLFACILITY NUMBER:
300603522
ADMINISTRATOR:DOWNING, CHRISTINEFACILITY TYPE:
850
ADDRESS:12881 NEWPORT AVENUETELEPHONE:
(714) 544-4431
CITY:TUSTINSTATE: CAZIP CODE:
92780
CAPACITY:78CENSUS: 41DATE:
08/26/2022
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Rebekah Bay - DirectorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff does not treat daycare child with dignity and respect.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Odom conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 6/28/2022. Upon arrival LPA met with Director Rebekah Bay to deliver complaint findings. At 9:00am, LPA observed a total of 41 children and 5 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 6/20/2022 alleging staff does not treat daycare child with dignity and respect. The complainant party (CP) reported back in December of 2021 they observed Staff #3 (S3) verbally telling children in the 3-year-old classroom “you’re acting like babies”.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 06-CC-20220620101419
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: GRACE HARBOR CHURCH AND SCHOOL
FACILITY NUMBER: 300603522
VISIT DATE: 08/26/2022
NARRATIVE
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During the investigation LPA Odom interviewed complaining party, Director, 7 staff members, and 5 children. LPA reviewed the Children’s Roster, personnel report, and personnel records.

During an interview on 7/11/2022, the Director (S8) stated they recently became the director for the childcare center as of April 2022. They have not observed S3 yell at children or shaming children. If a child is misbehaving or not listening each classroom has a “calming corner” where there are books, puzzles and a place where the child can relax until they feel ready to return with the rest of the children. The childcare center does not use time-out, but they are aware all of the staff have not adapted the new discipline policies which are SEL (Social, Emotional, Learning) process. S8 stated they are working on scheduling a retraining session on SEL for all staff.

LPA Odom interviewed seven staff members on 7/11/2022 and 8/11/2022. Three out of seven staff have observed S3 being rude to children and staff. Staff #5 (S5) stated S3 has been observed to speak to the children in a rude and demanding tone of voice. There was one time when S5 confronted S3 and told them not to speak to the children in that manner. In response S3 was rude to S5. S5 told Staff #4 (S4) but they don’t know if anything was done. Staff #6 (S6) stated they were in the co-classroom next to S3’s classroom and they could hear S3 yell at Child #7 (C7) and Child #8 (C8) and a few other children. S6 related S3 would become aggravated very easily and did not have patients. S6 disclosed there were multiple times children were sitting on time out next to S3 in the classroom. S6 stated they informed the previous director and told S6 they were going to provide additional training to S3. Staff #7 (S7) stated during outdoor play they observed S3 use a mean tone of voice to C8. S3 told C8 “I don’t like you, you’re not nice” and had C8 on time out for 10 minutes. S7 stated they told the previous director. S3 denied telling a childcare child “your acting like a baby”. S3 stated they don’t use time out only common areas to calm their bodies.

LPA Odom interviewed 8 children on 7/11/22, 7/20/2022 and 8/8/2022. During the interviews, C7 and C8 disclosed they have been placed on time out multiple times by S3. C8 disclosed S3 has yelled at C8 and another child. Two other children disclosed they use the corner where they have books and puzzles when they don’t listen.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 06-CC-20220620101419
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: GRACE HARBOR CHURCH AND SCHOOL
FACILITY NUMBER: 300603522
VISIT DATE: 08/26/2022
NARRATIVE
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Based on LPA facility inspection, observation, interviews conducted with complainant party, director, staff members, children and records reviewed it has been determined that S3 does not treat daycare children with dignity and respect. Therefore, the preponderance of evidence standard has been met, the allegations are found to be Substantiated. California Code of Regulations, Title 22, 101223(a)(3) Personal Rights is being cited on the attached LIC 9099D.

This report cites a Type A violation and shall be provided to parents/guardians of children currently in enrolled and to parents/guardians of children newly enrolled at the facility during the next 12 months. Parents/guardians must sign Form LIC9224 to be kept in each child's file. Exit interview was conducted with Director Rebekah Bat. Director would like to be referred to the Technical Support Program (TSP) for consultation. Notice of Site Visit was posted during the visit, failure to post will result in civil penalties of $100. Appeal rights were provided and explained.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 06-CC-20220620101419
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GRACE HARBOR CHURCH AND SCHOOL
FACILITY NUMBER: 300603522
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/26/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/26/2022
Section Cited
CCR
101223(a)(3)
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101223(a)(3) Personal Rights (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including... This requirement was not met evidence by:
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Director stated S3 no longer works at the childcare center as of July 2022. New employment 90 day policies have been implemented and they have also implemented coaching plan for staff. On 9/1/22 and 9/2/22 staff will have an inservice training that will cover policies and procedures, title 22 and curriculum. Director requested to be referred
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Based on interviews with staff and children, S3 would speak to the children in a mean and intimidating manner. S3 would yell at children and place them on time out for longer than 10 minutes. This is an immediate Health and Safety risk to the children in care.
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to the TSP program. Director will submit a written plan of correction within 24 hours.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 6