300605337-9-19-2025-22-AS-AORZ-DLVUTR-20250926155221

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300605337
Report Date: 09/19/2025
Date Signed: 09/19/2025 04:00:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/04/2023 and conducted by Evaluator Andrea Mendivil

COMPLAINT CONTROL NUMBER: 22-AS-20230104131552

FACILITY NAME:	SUTTON FOUNDATION - REDROCK		FACILITY NUMBER:	300605337
ADMINISTRATOR:	DULCE FLORES		FACILITY TYPE:	735
ADDRESS:	21 REDROCK IRVINE		TELEPHONE:	(949) 551-2141
CITY:	IRVINE	STATE: CA	ZIP CODE:	92604
CAPACITY:	6	CENSUS: 6	DATE:	09/19/2025
		UNANNOUNCED	TIME BEGAN:	11:31 AM
MET WITH:	Jorge G Monroy - Administrator		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Resident sustained injuries while in care as a result of neglect
Facility staff did not seek resident medical attention for injuries sustained.
Facility does not provide a safe environment for resident.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On this day, Licensing Program Analyst (LPA) Andrea Mendivil made an unannounced visit to deliver complaint findings. LPA was greeted and granted entry into the facility by staff and explained the reason for the visit.

The Department received a complaint on 01/04/2023 and the initial 10 day visit was conducted on 01/12/2023. During the visit LPA Mendivil obtained copies of Individual Program Plan for Client 1(C1). Regarding the allegations resident sustained injuries while in care as a result of neglect, facility did not seek medical attention for resident for injuries sustained, and facility does not provide a safe environment, revealed the following:

C1 is a conversed adult with a diagnosis of mild intellectual disability, epilepsy and ADHD and based on Individual program plan dated 03/24/2022 it was stated C1 needed 1:1 care.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Andrea Mendivil
LICENSING EVALUATOR SIGNATURE:	DATE: 09/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 22-AS-20230104131552

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SUTTON FOUNDATION - REDROCK	FACILITY NUMBER: 300605337
	VISIT DATE: 09/19/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

It was reported by Administrator Dulce Flores on 12/09/2022 during the afternoon that C1 was in the dining room area with 2 direct care staff and behaviorist. It was reported that the facility cat was laying down on their cat tree area when C1 went towards the cat and the cat swatted at C1. Based on interviews staff stated they had attempted to redirect C1 away from the cat multiple times prior to the incident. Staff reported they understand the residents personal rights to be free from physical force so they could not physically grab C1 to remove them from the cat area.

It was reported that C1 sustained two scratches on right cheek that are 2-3 inches in length. Interviews with staff stated the scratches were not visible until a few minutes later. Based on interviews with Dulce and staff it was reported that the scratches were not bloody and were treated with basic first aid by facility staff. Per review the facility cat has resided at the facility since 2019 and has documented vaccinations.

Per interviews with 2 out of 6 clients they feel like their home is a safe environment. The remaining clients were not interviewed as 3 clients would not answer LPA's questions and the remaining client is out of the facility. Based on interviews with 2 out of 2 staff present stated they provide a safe environment as the cat is vaccinated and clean. LPA Mendivil observed facility to be clean and free of odors and free of obstructions in the walkways on multiple visits conducted on 07/05/2022, 10/11/2022, 01/12/2023 and 09/19/2025.

Therefore based on the preponderance of evidence through records reviewed and interviews the allegations that resident sustained injuries while in care as a result of neglect, facility did not seek medical attention for resident for injuries sustained, and facility does not provide a safe environment are determined to be UNSUBSTANTIATED, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted and a copy of this report and LIC 811 provided to the facility.

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Andrea Mendivil
LICENSING EVALUATOR SIGNATURE:	DATE: 09/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 4