300605470-3-7-2024-06-CC-THOO-D39SZJ-20240311141911

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300605470
Report Date: 03/06/2024
Date Signed: 03/07/2024 09:23:25 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/19/2023 and conducted by Evaluator Patricia Duron

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20231219162124

FACILITY NAME:	ST. ANDREW'S CHILDREN'S CENTER		FACILITY NUMBER:	300605470
ADMINISTRATOR:	JONES, CAROLYN		FACILITY TYPE:	830
ADDRESS:	4400 BARRANCA PARKWAY		TELEPHONE:	(949) 651-0198
CITY:	IRVINE	STATE: CA	ZIP CODE:	92604
CAPACITY:	64	CENSUS: 49	DATE:	03/06/2024
		UNANNOUNCED	TIME BEGAN:	09:05 AM
MET WITH:	Carolyn Jones, Director		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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Facility staff do not prevent children from harming other children in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Patricia Duron conducted an unannounced complaint visit to deliver the complaint findings. This is a continuation of the investigation initiated on 12/21/2023. LPA met with Director, Carolyn Jones and informed the director of the purpose of the visit. The director guided LPA on a tour of the facility and a census was taken. The overall census observed was 16 staff and 49 infants.
A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 12/19/23 a complaint was filed with the Licensing office alleging Facility staff do not prevent children from harming other children in care. Reporting Party (RP) stated they are concerned that staff did not address child’s consistently biting infants. RP stated Child #1 (C1) has been bitten twice in one week, and has been bitten at least 8 times in the less than a year. RP stated staff did not properly protect/supervise the children, nor address the biting.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:	DATE: 03/06/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20231219162124

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: ST. ANDREW'S CHILDREN'S CENTER	FACILITY NUMBER: 300605470
	VISIT DATE: 03/06/2024

NARRATIVE

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During the course of investigation, LPA interviewed 12 staff members, and 4 parents, and reviewed records. Children were not interviewed due to their age and being nonverbal.

LPA interviewed 12 staff members, 12 out of 12 staff stated parents/authorized representatives are informed if there child has been bitten by another child. S3 stated “We let our supervisor know, and inform the parents. We implement a behavior plan. There’s more supervision provided and we keep an eye on the child that bites. To keep them busy with activities and toys.” S5 stated " While we are supervising we have always been trained to always keep our eyes on the children at all times, we never have our backs towards them. We always provide plenty of activities for active children.” S10 stated “When a behavioral issue such as attempted or actual biting occurs more than once, staff call one of our coordinators to the classroom to assist. Coordinators are frequently in these classrooms to observe, they offer input, advice and modeling. We employ shadowing as well. Both families are informed about the biting incident, and we offer strategies to parents to prevent biting incidents from occurring again. We have an Applied Behavior Analyst (ABA) that contacts parents, and sets up meetings to discuss biting issues and to provide assistance and support. ABA visits classrooms and observes the children and the staff. Analyst works to educate and guide staff in dealing with biting and other behavioral issues. Our ABA provides parents training on biting as well as other issues.”

S13 stated “staff were aware of biting situation, and facility provided extra supervision to prevent biting incidents. The biting incidents would occur within one second to the next, staff would be right next to the child during a biting incident but were unable to stop due to the child biting was impulsive and quick.” S13 stated “staff always provided first aid to C1 and made sure child was ok and injury was clean. Parents are always informed of any incident and given an injury report.” S13 stated we always work with parents and provide strategies to use at home, even through some children are nonverbal or only know a few words, staff will remind infants to use their words for example “stop” or “help” if they need something from another child. We encourage them to use their words and encourage parents to encourage their child to use their words at home as well.”

LPA reviewed C1’s file and observed injury notification “ouch” reports for C1 dated on 12/19/23, 12/14/23, 11/7/23, and 8/9/23 with injuries caused by another child biting C1.

LPA Duron interviewed 4 parents. All interviewed parents stated they did not have any concern with facility.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:	DATE: 03/06/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20231219162124

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: ST. ANDREW'S CHILDREN'S CENTER	FACILITY NUMBER: 300605470
	VISIT DATE: 03/06/2024

NARRATIVE

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Based on the information gathered from LPAs’ interviews, observation, and the reviewing of records, there is insufficient evidence to corroborate the allegations of facility staff do not prevent children from harming other children in care. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur in the day care facility, therefore the allegations are UNSUBSTANTIATED.

An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. Any proposed changes to the physical plant, including telephone number, shall be immediately reported to the Department.

The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:	DATE: 03/06/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2024

LIC9099 (FAS) - (06/04)

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