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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300606868
Report Date: 09/18/2025
Date Signed: 09/18/2025 02:34:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/17/2025 and conducted by Evaluator Gilbert Marquez
PUBLIC
COMPLAINT CONTROL NUMBER: 22-CR-20250717095408
FACILITY NAME:NEW ALTERNATIVES, INC.FACILITY NUMBER:
300606868
ADMINISTRATOR:DIANA POSTFACILITY TYPE:
733
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:16CENSUS: 9DATE:
09/18/2025
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Geraldine Vargas, Facility Manager TIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff do not ensure the facility is keep in good repair
INVESTIGATION FINDINGS:
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On 09/18/2025, Licensing Program Analysts (LPA) Gilbert Marquez and Sarah Lo met with New Alternatives Short Term Residential Therapeutic Program (STRTP) Facility Manager Geraldine Vargas to deliver the findings for the above-stated allegations. On 07/21/2025, LPA inspected the facility and no immediate health and safety hazards were observed. The investigation included confidential interviews with staff, clients, and County Social Worker (CSW). In addition, LPA reviewed maintenance logs and maintenance receipts.

On 07/17/2025, Community Care Licensing (CCL) received a complaint alleging that the staff do not ensure the facility is kept in good repair. Specifically, it was alleged that leaks and broken items were not immediately fixed. Confidential interviews revealed conflicting statements. Confidential interviews revealed that one of the female client’s toilet would often be unavailable for use due to tampons being flushed down the toilet, and the time frame for when it was ready for use was not agreed upon because some interviews indicated the fix would occur immediately and others **Continued on LIC9099C**
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ann Valenzuela
LICENSING EVALUATOR NAME: Gilbert Marquez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 22-CR-20250717095408
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: NEW ALTERNATIVES, INC.
FACILITY NUMBER: 300606868
VISIT DATE: 09/18/2025
NARRATIVE
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 **Continued from LIC9099** stated the fix would occur in a couple of days. Confidential interviews also indicated that many people did not see anything leaking, but at times the staff would investigate a leak by placing a water pan to catch the water if there was a leak.

Based on confidential interviews, the allegation that the staff do not ensure the facility is kept in good repair may have occurred, however, is not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time.

An exit interview was conducted, appeal rights were explained, and a copy of this report along with appeal rights was provided to New Alternatives STRTP Facility Manager Geraldine Vargas.
SUPERVISORS NAME: Ann Valenzuela
LICENSING EVALUATOR NAME: Gilbert Marquez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4