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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300606937
Report Date: 07/29/2025
Date Signed: 09/05/2025 11:04:07 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2025 and conducted by Evaluator Sarah Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250602080837
FACILITY NAME:SADDLEBACK CHILDREN'S CENTERFACILITY NUMBER:
300606937
ADMINISTRATOR:KRASZEWSKI, MEAGANFACILITY TYPE:
850
ADDRESS:30322 VIA CON DIOSTELEPHONE:
(949) 858-0646
CITY:RANCHO SANTA MARGARISTATE: CAZIP CODE:
92688
CAPACITY:120CENSUS: 13DATE:
07/29/2025
UNANNOUNCEDTIME BEGAN:
09:17 AM
MET WITH:Megan Kraszewski, Director and Kristin Thomas, Assistant DirectorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff would not allow parent to observe day care child.
INVESTIGATION FINDINGS:
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*This is an amended version of the report generated on 7/29/2025*
On 7/29/2025 at 9:17am, Licensing Program Analyst (LPA), Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegation. This is a continuation of the investigation initiated on 06/09/2025. Upon arrival, LPA met with assistant director, Kristin Thomas. Assistant director guided LPA on a walkthrough of the facility and LPA conducted a census. At 9:35am, LPA met with director, Megan Kraszewski. Total census was 13 preschool children with 5 staff including assistant director. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

A review of Facility Report Summary on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
(continue to page 2)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2025 and conducted by Evaluator Sarah Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250602080837

FACILITY NAME:SADDLEBACK CHILDREN'S CENTERFACILITY NUMBER:
300606937
ADMINISTRATOR:KRASZEWSKI, MEAGANFACILITY TYPE:
850
ADDRESS:30322 VIA CON DIOSTELEPHONE:
(949) 858-0646
CITY:RANCHO SANTA MARGARISTATE: CAZIP CODE:
92688
CAPACITY:120CENSUS: 13DATE:
07/29/2025
UNANNOUNCEDTIME BEGAN:
09:17 AM
MET WITH:Megan Kraszewski, Director and Kristin Thomas, Assistant DirectorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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2
3
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9
Authorized representative was disenrolled without notice.
Staff left daycare child crying for an extended period of time.
INVESTIGATION FINDINGS:
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On 7/29/2025 at 9:17am, Licensing Program Analyst (LPA), Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 06/09/2025. Upon arrival, LPA met with assistant director, Kristin Thomas. Licensee guided LPA on a walkthrough of the facility and conducted a census. At 9:35am, LPA met with director, Megan Kraszewski. Total census was 13 preschool children with 5 staff including assistant director.

A review of Facility Report Summary on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 06/02/2025 alleging authorized representative was disenrolled without notice and staff left daycare child crying for an extended period of time.
Continued on Page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20250602080837
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SADDLEBACK CHILDREN'S CENTER
FACILITY NUMBER: 300606937
VISIT DATE: 07/29/2025
NARRATIVE
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Page 2

During the investigation, LPA Garcia interviewed staff, reporting party, and children’s authorized representatives, obtained facility correspondence, developmental progress report, tuition forms, parent handbook, and children’s roster.

Throughout the investigation, LPA reviewed facility email correspondence and parent handbook. Authorized representatives are not dis-enrolled without notice and must provide a month's notice for withdrawals.

All staff interviewed stated when children are crying for extended periods of time, they will comfort them, provide an activity, and if it progresses reach out to management for support.

LPA interviewed children’s authorized representatives. Representatives interviewed shared feedback regarding their enrollment experience, there was not evidence to corroborate the allegations.

Based on interviews and record review, the allegation(s) that authorized representative was dis-enrolled without notice and staff left day-care child crying for an extended period of time are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted and report was reviewed with the Director, Megan Kraszewski and assistant director, Kristin Thomas. No deficiencies cited. A notice of site visit was given and must remain posted for 30 days.

End of Report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 06-CC-20250602080837
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SADDLEBACK CHILDREN'S CENTER
FACILITY NUMBER: 300606937
VISIT DATE: 07/29/2025
NARRATIVE
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(Page 2)
*This is an amended version of the report generated on 7/29/2025*
The Department received a complaint on 06/02/2025 alleging staff would not allow parent to observe day care child. LPA interviewed the Reporting Party (RP) for further information.

During the investigation, LPA Garcia interviewed staff, the reporting party, and children’s authorized representatives, obtained facility correspondence, developmental progress reports, tuition forms, parent handbook, and children’s roster.

Throughout the investigation, LPA Garcia reviewed the parent handbook, policies and procedures, and the email conversation between the child’s authorized representative and staff #3 (S3). The visiting policy states that the facility will attempt to provide a place for "inconspicuous observation" of their child. In an email dated May 28, 2025, S3 emailed the child’s authorized representative that an observation could not be arranged because the facility was in the process of closing out the school year.

All staff interviewed stated that parents are welcome to observe children in the classrooms upon request. During LPA’s interview, S3 disclosed that a child’s authorized representative had requested to observe on the last day of school; S3 advised the child’s authorized representative that it was not an ideal time, as the facility was wrapping up end-of-year activities.

LPA interviewed children’s authorized representatives. Representatives interviewed shared feedback regarding their enrollment experience.

Based on interviews and record reviews, it has been determined that staff would not allow a parent to observe day care child. Therefore, the preponderance of evidence standard has been met; therefore, the above allegation is found to be substantiated. Per Title 22 Regulations, Health and Safety Code Section 1596.857(a) is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the assistant director, Kristin Thomas and director, Megan Kraszewski. A notice of site visit was given and must remain posted for 30 days. Failure to post will result in civil penalties of $100.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20250602080837
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SADDLEBACK CHILDREN'S CENTER
FACILITY NUMBER: 300606937
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/19/2025
Section Cited
HSC
1596.857(a)
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Health and Safety Code 1596.857(a)
Upon presentation of identification... parent... of a child receiving servcies in a child day care... has the right to enter and inspect the facility without advance notice... This requirement was not met as evidenced by:
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LPA discussed and provided copies of Health and Safety Code (HSC) 1596.857 to facility representaive, Marianne Carlucci. Facility staff will sign declarations stating they understand the HSC 1596.857 and submit to LPA via email by 5pm on 9/19/2025.
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Based on interviews and record review, it has been determined that facility would not allow a parent to observe day care child which poses a potential risk to the personal rights of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5