<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300607158
Report Date: 09/23/2025
Date Signed: 09/30/2025 01:40:36 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/01/2025 and conducted by Evaluator Soo Jin Jung
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250801102521
FACILITY NAME:RAINBOW RISING - GREENTREEFACILITY NUMBER:
300607158
ADMINISTRATOR:GARCIA, MARCELAFACILITY TYPE:
840
ADDRESS:4200 MANZANITATELEPHONE:
(949) 552-5628
CITY:IRVINESTATE: CAZIP CODE:
92604
CAPACITY:90CENSUS: 47DATE:
09/23/2025
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Director, Marcela GarciaTIME COMPLETED:
04:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not prevent inappropriate interaction between children in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 9/23/2025, Licensing Program Analyst (LPA) S. Jung conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPA met with Director, Marcela Garcia, and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 47 children and five (5) staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

(Go to Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20250801102521
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: RAINBOW RISING - GREENTREE
FACILITY NUMBER: 300607158
VISIT DATE: 09/23/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
*This is an amended version of the report dated 9/23/25.*

(Page 2)

On 8/1/2025, the Orange County Regional Child Care Licensing Office received a complaint with one allegation listed above: Reporting Party (RP) alleged that staff did not prevent inappropriate interaction between children in care. According to RP, there were children that touched another child’s private parts, and the incident was reported to staff.

On 8/7/2025, LPA made an unannounced visit to the facility and interviewed five (5) staff and six (6) children. LPA collected children’s roster and additional information for investigative review.

During interviews, staff and children mentioned that there was an exchange of inappropriate interaction between children, but it was not clear whether the alleged incident occurred at the facility.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging staff did not prevent inappropriate interaction between children in care. Based on information gathered from LPA’s interviews and record reviews, the preponderance of evidence standard has not been met, therefore the allegation is unsubstantiated.

Report was reviewed with the Director, Marcela Garcia, and a Notice of Site Visit was given which must remain posted for 30 days.

End of report.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20250801102521
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RAINBOW RISING - GREENTREE
FACILITY NUMBER: 300607158
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/26/2025
Section Cited
CCR
101229(a)
1
2
3
4
5
6
7
101229(a) Responsibility for Providing Care and Supervision.
The licensee shall provide care and supervision as necessary to meet the children's needs.
This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director stated that they will email LPA a plan of action detailing how they will ensure that supervision is provided at all times during facility hours. Director stated that they will submit their statement by the due date.
8
9
10
11
12
13
14
Based on interviews, the licensee did not comply with the section cited above in that, licensee did not provide care and supervision as necessary to meet day care children's needs, which poses a potential health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3