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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300607404
Report Date: 12/22/2025
Date Signed: 12/22/2025 03:20:31 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2023 and conducted by Evaluator Jenifer Tirre
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20230508090456
FACILITY NAME:LAURENCE RESIDENTIAL CAREFACILITY NUMBER:
300607404
ADMINISTRATOR:LAURENCE, VERNELLFACILITY TYPE:
735
ADDRESS:3722 S. ROSS ST.TELEPHONE:
(714) 662-7771
CITY:SANTA ANASTATE: CAZIP CODE:
92707
CAPACITY:6CENSUS: 0DATE:
12/22/2025
UNANNOUNCEDTIME BEGAN:
01:31 PM
MET WITH:Vernell LaurenceTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Facility issued an unlawful eviction
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jenifer Tirre conducted an unannounced visit to deliver findings on an investigation competed by the Department. LPA Tirre was greeted and granted entry into the facility by Licensee Vernell Laurence and explained reason for visit.
During the course of investigation, the Department conducted interviews and reviewed documents. The investigation conducted revealed the following:
On May 8, 2023 the department received a complaint alleging that facility issued an unlawful eviction. On April 19, 2023 the Department obtained an eviction notice for two clients (C1 and C2). On April 20, 2023 facility had sent copy of eviction notice over to department. Department contacted facility to inform that the eviction notice did not meet criteria for eviction. LPA Tirre informed Licensee what was needed to meet eviction guidelines. On May 19, 2023 Department contacted facility to follow up regarding eviction. During call staff had informed department that clients were moving out on their own and inquired if a eviction notice was still needed, Department informed Licensee that if clients are moving out on their own then they do not need to serve an eviction notice.
CONTINUED ON 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jenifer Tirre
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20230508090456
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: LAURENCE RESIDENTIAL CARE
FACILITY NUMBER: 300607404
VISIT DATE: 12/22/2025
NARRATIVE
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Interviews with staff stated that reason for eviction had to do with clients responsible party not making timely payments. Interview with family stated that family member never received a call or eviction notice from facility staff. Interview with family stated that post dated checks for rent was provided to facility for Client 1 & Client 2. Interview with witness states that facility claims clients conservator owed facility money and had financial issues pending. Interview with witness states that facility did not provide information regarding eviction notice to conservator. Due to lack of supportive information and inconsistencies in statements the allegation Facility issued an unlawful eviction is deemed UNSUBSTANTIATED, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred as reported.

An exit interview was conducted with Licensee Vernell Laurence and a copy of this report was provided to the facility.

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jenifer Tirre
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2