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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300607404
Report Date: 12/22/2025
Date Signed: 12/22/2025 03:52:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2023 and conducted by Evaluator Jenifer Tirre
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20230127104526
FACILITY NAME:LAURENCE RESIDENTIAL CAREFACILITY NUMBER:
300607404
ADMINISTRATOR:LAURENCE, VERNELLFACILITY TYPE:
735
ADDRESS:3722 S. ROSS ST.TELEPHONE:
(714) 662-7771
CITY:SANTA ANASTATE: CAZIP CODE:
92707
CAPACITY:6CENSUS: 0DATE:
12/22/2025
UNANNOUNCEDTIME BEGAN:
02:31 PM
MET WITH:Vernell LaurenceTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff did not properly safeguard client's cash resources
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jenifer Tirre conducted an unannounced visit to deliver findings on an investigation competed by the Department. LPA Tirre was greeted and granted entry into the facility by Licensee Vernell Laurence and explained reason for visit.
During the course of investigation, the Department made observations, conducted interviews and reviewed documents & records. The investigation conducted revealed the following:

On January 27, 2023, the Department received a complaint alleging staff do not properly safeguard client’s cash resources. At initial start of complaint, Facility had six clients of which two were conserved. On February 1, 2023, during initial 10 day complaint inspection visit, LPA observed and counted Client’s Personal & Incidental (P&I) Funds for five clients. LPA observed the amount counted did not match with the amount balance remaining on Record of Client’s Cash Resources. During initial visit LPA reviewed facility handwritten P&I ledgers that were unorganized with attached store receipts and handwritten receipts with amounts written to nearest dollar and not exact change amount.
CONTINUED ON 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jenifer Tirre
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 22-AS-20230127104526
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: LAURENCE RESIDENTIAL CARE
FACILITY NUMBER: 300607404
VISIT DATE: 12/22/2025
NARRATIVE
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Interviews conducted during investigation revealed the following:

Three of three staff interviewed stated that all clients received different amounts of P&I funds and stated that they were not aware of Social Security Rate Changes for funds. Staff interviews stated that three of three staff stated that clients use their P&I Funds for cost of outings, food, and personal shopping. Staff stated they are not taking Clients funds. Interview with one of three staff stated that Client 3 had their social security discontinued and had to get reactivated in order to collect benefits again.

Interview with Witness stated that staff do not know current P&I rate changes, licensee does not provide explanations for amounts of money going into each amount of clients accounts and states that licensee did not inform family member of large purchases staff made on behalf of clients 1 and 2. Witness stated that Staff purchased items that Clients did not initially choose for themselves and claims clients wanted different versions of items. Witness stated that two clients (Client 3 and client 4) had their own bank accounts but stated clients didn’t have access to accounts. Witness stated that tracking system for clients P&I funds was unorganized and handwritten on notepad paper.

Interview with family member, states family member was not made aware of large purchases on behalf of clients and stated that they are typically consulted with purchases for conserved clients. Interview with family member, stated that specific items purchased for clients 1 and 2 they wanted returned and reimbursed to Clients P& I funds on behalf of clients and honor their conservatorship.

Record Review revealed that four of six clients ledgers did not match amount of money counted in funds. Reviewed Police Report dated January 26, 2023 stated by Officer stated that (financial) issue could possibly be the outdated accounting and documentation of finances.

Based on information provided in investigation, the preponderance of evidence has been met, meaning therefore the above allegations is found to be SUBSTANTIATED.

a deficiency is being cited as per the Title 22 Division 6 Chapter 2 of the California Code of Regulations.



An exit interview was conducted, and a copy of this report and appeal rights were provided to Facility representative.
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jenifer Tirre
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 22-AS-20230127104526
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: LAURENCE RESIDENTIAL CARE
FACILITY NUMBER: 300607404
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/22/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/05/2026
Section Cited
CCR
85072(b)(7)
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Licensee shall ensure that each client is accorded the following personal rights: to possess and control his or her own cash resources. This requirement is not met as evidence by:
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As plan of correction, facility currently has no clients in care. Facility to provided a financial plan for future clients and describe how they will log funds and keep organized tracking of clients cash resources. Licensee to send to LPA by POC due date 1/05/2026
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Based on Observations, interviews and records reviewed, facility failed to keep accurate P&I logs, failed to consult with Conservator on clients purchases and lost access to clients SSI benefits due to poor financial planning This poses a potential risk to health & safety of clients.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jenifer Tirre
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3