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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 300607404
Report Date: 07/07/2025
Date Signed: 07/07/2025 09:57:06 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2023 and conducted by Evaluator Kimberley Mota
COMPLAINT CONTROL NUMBER: 22-AS-20230316144047
FACILITY NAME:LAURENCE RESIDENTIAL CAREFACILITY NUMBER:
300607404
ADMINISTRATOR:LAURENCE, VERNELLFACILITY TYPE:
735
ADDRESS:3722 S. ROSS ST.TELEPHONE:
(714) 662-7771
CITY:SANTA ANASTATE: CAZIP CODE:
92707
CAPACITY:6CENSUS: 0DATE:
07/07/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Sent Certified Mail - Vernell Laurence, Former LicenseeTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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9
Client's personal hygiene needs are not being met
Clients are being held responsible to clean facility restrooms
INVESTIGATION FINDINGS:
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Licensing Program Manager (LPM) Mota delivered findings regarding the above-mentioned complaint allegations via mail due to the facility being in the process of closing and no longer has clients in care as of 9/26/2024. LPM attempted to contact licensee unsuccessfully by telephone and email on 6/17/2025 and 6/18/2025. The facilities telephone number on record is no longer in service.

Client's personal hygiene needs are not being met and Clients are being held responsible to clean facility restrooms - Complaint alleges that Clients (C1 and C2) were picked up by a family member for an outing and appeared showered, however their clothes appeared stained and smelled. In addition, RP stated C1 informed the RP that they are responsible for cleaning the restroom at the facility. Since the opening of this complaint on 5/18/2023, LPA Tirre conducted a physical plant inspection on 5/18/23 and 10/15/2024. LPA Martinez conducted an inspection of the physical plant on 10/18/2023. Reports from these inspections do not comment on the condition of the washing machine and dryer. (See complaint 22-AS-20230516104324)
Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carla Martinez
LICENSING EVALUATOR NAME: Kimberley Mota
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20230316144047
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: LAURENCE RESIDENTIAL CARE
FACILITY NUMBER: 300607404
VISIT DATE: 07/07/2025
NARRATIVE
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In addition, LPM Mota attempted to contact Licensee with negative results. A review of facility notes indicates that the last client moved out of the home on 9/26/2024. On 10/15/2024, LPM Tirre conducted a closure inspection. Attempts to interview reporting party with voicemail messages left on 3/23/2024, 5/30/2025, 6/17/25, and 6/20/25 resulted in no return phone calls.

Based on LPAs observations, record review and conflicting information gathered during interviews, and lack of information from the reporting party, there is insufficient information to prove or disprove the above allegations. A finding that the complaint allegation of Client's personal hygiene needs are not being met and Clients are being held responsible to clean facility restrooms is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
SUPERVISORS NAME: Carla Martinez
LICENSING EVALUATOR NAME: Kimberley Mota
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2